Job Overview
Location
Remote, Kansas
Job Type
Full-time
Category
Customer Service
Date Posted
May 15, 2026
Full Job Description
đź“‹ Description
- • Provide customer service support for business requests via phone, email, and the Allegion online portal in a professional and courteous manner.
- • Demonstrate basic knowledge of product features and specifications for one assigned Allegion brand.
- • Manage and resolve customer inquiries including order status, tracking, modifications, document reprints, return initiations, replacement orders, account credits/debits, pricing, and product availability.
- • Act as the primary liaison between customers and internal cross-functional teams to ensure timely and accurate resolution of service requests.
- • Conduct initial troubleshooting on return and warranty claims and escalate complex cases to appropriate departments as needed.
- • Accurately document all customer service interactions in the CRM system to maintain data integrity and support root cause analysis across the business.
- • Utilize ERP business systems to process customer requests and maintain operational efficiency.
- • Proactively monitor and follow up on daily customer service requests to ensure compliance with assigned service level agreements.
- • Maintain familiarity with standard operating procedures and internal systems to deliver consistent, high-quality customer support.
- • Participate actively in all required training sessions to stay current on Allegion product updates, policies, guidelines, and procedural changes.
- • Ensure timely resolution of customer issues while adhering to company standards for communication, accuracy, and responsiveness.
- • Support continuous improvement efforts by providing feedback on customer pain points and process gaps observed during service interactions.
- • Maintain confidentiality and professionalism when handling sensitive customer and account information.
- • Collaborate with team members to share knowledge and improve overall customer experience across channels.
- • Work fully remote from within a 1-hour radius of Olathe, Kansas, with occasional in-person meetings, training, or engagement activities as required.
- • Contribute to a positive, collaborative, and inclusive team environment focused on delivering exceptional customer experiences.
🎯 Requirements
- • 6+ months of customer service experience in a fast-paced, collaborative, team environment
- • HS Diploma or GED required
- • Strong written and verbal communication skills
- • Working knowledge of PC-based software applications (Microsoft Office – Outlook, Word, Excel) and basic web applications
- • Ability to multi-task, prioritize, and manage time efficiently
- • Must be located within a 1-hour radius of Olathe, Kansas
🏖️ Benefits
- • Health, dental, and vision insurance coverage
- • 401K plan with 6% company match and no vesting period
- • Tuition reimbursement
- • Competitive paid time off
- • Employee discounts through Perks at Work
- • Opportunities for CliftonStrengths testing and coaching
- • Fully remote work arrangement with occasional in-person meetings
Skills & Technologies
About Allegion plc
Allegion plc is a global provider of security products and solutions for homes and businesses, specializing in mechanical and electronic locks, door closers, exit devices, access control systems, and workforce productivity solutions. The company serves commercial, institutional, and residential markets through brands including Schlage, Von Duprin, LCN, CISA, and Interflex. Headquartered in Dublin, Ireland, Allegion operates manufacturing, sales, and distribution facilities in the Americas, Europe, the Middle East, India, and Asia-Pacific, focusing on innovative safety and security technologies for doors and building access.
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