Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Customer Support
Date Posted
February 28, 2026
Full Job Description
đź“‹ Description
- • As a Customer Experience Technician at PAR Technology Corporation, you will be the primary point of contact and the embodiment of our commitment to exceptional service for our valued restaurant clients. This role is crucial in ensuring the seamless operation of our cutting-edge restaurant technology solutions, directly impacting our customers' ability to connect with their guests and drive business growth.
- • You will be responsible for delivering a 'WOW' experience during every customer interaction, whether it's an on-site visit or remote support. Your mission is to go above and beyond to resolve technical issues, ensuring our customers feel confident that partnering with PAR was the best decision they could have made for their business.
- • Your day-to-day will involve responding to customer service requests, which can encompass a wide range of technical challenges. This includes diagnosing and resolving complex hardware, software, and network issues that affect point-of-sale (POS) systems, drive-thru equipment, and other critical restaurant technology.
- • You will perform hands-on hardware troubleshooting, identifying faulty components, and replacing them to minimize downtime. This requires a keen eye for detail and a systematic approach to problem-solving.
- • Software support is a significant part of this role. You'll be tasked with troubleshooting software malfunctions, performing re-imaging of systems using DOS commands, and configuring PC BIOS settings to ensure optimal performance and stability.
- • Network infrastructure is vital in modern restaurants. You will be expected to troubleshoot network connectivity problems, understand the fundamentals of AC power and proper grounding for electrical safety, and be proficient in running and terminating network cabling according to industry standards.
- • Beyond reactive problem-solving, you will also be involved in proactive maintenance. This includes performing preventative maintenance on customer equipment to identify and address potential issues before they impact operations, thereby enhancing system reliability and longevity.
- • Installation services are another key responsibility. You will install new hardware and software solutions, ensuring they are configured correctly and integrated seamlessly into the customer's existing environment.
- • A critical aspect of your role will be educating customers. This includes training store management and employees on the proper use and features of PAR products, empowering them to leverage our technology to its fullest potential.
- • You will also be responsible for educating customers on best practices for preventative maintenance, helping them to maintain their systems effectively and reduce the likelihood of future issues.
- • As part of managing customer relationships, you will provide general customer service support, both over the phone and in person, fostering strong, positive interactions.
- • You will be expected to respond to customer calls and service requests in strict accordance with established Service Level Agreements (SLAs), ensuring timely and efficient resolution of issues.
- • Maintaining a high customer service satisfaction rating is paramount. Your customer-centric attitude and dedication to resolving issues will be key to achieving this.
- • This role also involves managing company inventory of spare parts and ensuring that necessary components are available to maintain customer equipment. You will also be responsible for managing a company vehicle.
- • Collaboration is essential. You will work closely with all internal PAR departments, including the Help Desk and other support teams, to facilitate the swift and comprehensive resolution of customer concerns.
- • You may be required to provide on-call emergency service, responding to critical issues outside of standard business hours to ensure minimal disruption to our customers' operations.
- • The ability to perform minor construction-related tasks, such as drilling holes for mounting brackets or running cables, is also a necessary part of this role to ensure proper installation and setup.
- • You will need to be able to differentiate colors, which is important for troubleshooting and adhering to cabling standards.
- • This position requires flexibility to work after hours and weekends as needed, reflecting the dynamic nature of the restaurant industry and the need for support during peak operational times.
- • There may be occasions where you will need to travel outside your primary coverage area, potentially including overnight or multiple-night stays, to support customers in different regions.
- • Ultimately, you will be a trusted advisor and problem-solver for our customers, contributing significantly to their operational success and reinforcing PAR's reputation as a leader in restaurant technology.
🎯 Requirements
- • A minimum of 2 years of experience in the detection, isolation, and resolution of problems with microprocessor-based equipment.
- • Proven ability to apply critical thinking and a customer service mindset to make quick, independent decisions.
- • Experience with inventory management and the ability to train store management and employees on PAR products.
- • Familiarity with running and terminating network cabling, understanding of AC power and properly grounded AC circuitry, and the ability to utilize DOS commands for software reimages and understand PC BIOS configurations.
- • Clean driver's license and the ability to climb ladders, work with ladders, and lift 50lbs.
- • Associates degree or equivalent experience is preferred.
🏖️ Benefits
- • Competitive salary and comprehensive benefits package.
- • Opportunities for professional development and career advancement within a growing technology company.
- • Be part of a dynamic and supportive team that values collaboration and innovation.
- • Company vehicle provided for business use.
- • Paid time off and holidays.
Skills & Technologies
Go
Remote
About PAR Technology Corporation
PAR Technology Corporation provides cloud-based point-of-sale and back-office software, integrated hardware, and professional services for restaurants and retail chains worldwide. The Brink POS and PAR Data Central platforms manage orders, inventory, labor, and customer engagement across corporate and franchise locations, while rugged terminals and kitchen systems ensure reliable operations. Founded in 1968, the company supports multi-unit brands such as Taco Bell, Subway, and Arby’s with scalable solutions, analytics, and 24/7 support to improve efficiency and guest experience.
