Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Customer Support
Date Posted
February 28, 2026
Full Job Description
đź“‹ Description
- • As a Customer Experience Technician at PAR Technology Corporation, you will be the primary point of contact and the embodiment of our commitment to exceptional service for our valued restaurant clients. You will be instrumental in ensuring the seamless operation of their critical technology infrastructure, directly impacting their ability to serve their customers and drive business success. This role is far more than just fixing technical issues; it's about building trust, fostering strong relationships, and consistently delivering a "WOW" experience that reinforces their decision to partner with PAR.
- • Your day-to-day will involve responding to service requests at customer locations, acting as a proactive problem-solver and a reliable resource. You will be tasked with diagnosing and resolving a wide range of issues, encompassing hardware malfunctions, software glitches, and network connectivity problems. This requires a keen analytical mind, the ability to quickly isolate the root cause of a problem, and the technical proficiency to implement effective solutions.
- • A significant part of your responsibility will be the hands-on repair and replacement of hardware devices. This could range from swapping out a malfunctioning point-of-sale (POS) terminal to replacing a critical component within a drive-thru system. You will also be responsible for performing essential preventative maintenance tasks, ensuring that our clients' systems are running optimally and minimizing the likelihood of future disruptions.
- • Beyond immediate repairs, you will play a crucial role in the installation of new hardware, software, and network components. This involves meticulous setup, configuration, and testing to guarantee a smooth integration into the existing environment. You will also be expected to provide comprehensive product support, guiding customers through any challenges they may encounter and ensuring they are maximizing the value of their PAR solutions.
- • The "Customer Experience" aspect of your title is paramount. You will be expected to go above and beyond to ensure that every interaction leaves the customer feeling valued and confident in PAR's capabilities. This includes maintaining a customer-centric attitude at all times, striving for high customer satisfaction ratings, and adhering strictly to established Service Level Agreements (SLAs) to ensure timely and efficient service delivery.
- • You will also be a key educator for our clients. This involves providing ongoing training to store management and employees on the effective use of PAR products, including POS operations and programming. Furthermore, you will proactively educate customers on best practices for preventative maintenance, empowering them to take ownership of their system's health and longevity.
- • Effective communication is vital. You will need to clearly articulate technical issues and solutions to customers, as well as provide detailed updates to our Help Desk and internal teams. This collaborative approach ensures that all stakeholders are informed and that customer concerns are addressed comprehensively and efficiently.
- • This role demands a high degree of autonomy and self-motivation. You will be expected to work independently, manage your schedule effectively, and make sound decisions with minimal direct supervision. Your ability to apply critical thinking and leverage your customer service mindset will be essential for making quick, informed decisions in the field.
- • Inventory management is another key responsibility. You will be entrusted with managing the company's inventory of spare parts necessary for equipment maintenance and repair. This includes tracking stock levels, ordering replacements, and ensuring that the right parts are available when needed. You will also be responsible for the upkeep and management of a company vehicle.
- • In addition to routine service calls, you may be required to provide on-call emergency service, responding to critical issues outside of standard business hours. This flexibility is crucial to ensuring our clients' operations are never significantly disrupted.
- • You will also be involved in minor construction-related tasks, such as drilling holes for mounting brackets or running network cabling, ensuring that installations are secure and professional.
- • Your technical acumen will extend to understanding PC BIOS configurations, utilizing DOS commands for software reimages, and comprehending the principles of AC power and proper grounding to ensure safe and reliable operation of equipment.
- • Finally, you will be a vital link between our customers and internal PAR departments, facilitating the resolution of complex customer concerns by coordinating with various teams to ensure a unified and effective response.
🎯 Requirements
- • A minimum of 2 years of experience in the detection, isolation, and resolution of problems with microprocessor-based equipment.
- • Proven ability to apply critical thinking and a customer service mindset to make quick, independent decisions.
- • Self-motivated with the discipline to work autonomously with minimal follow-up.
- • Strong listening and communication skills for effective interaction with customers and the Help Desk.
- • Experience with inventory management and basic construction-related tasks (e.g., drilling, mounting brackets).
- • Familiarity with running and terminating network cabling, understanding of AC power principles, and PC BIOS configurations.
🏖️ Benefits
- • Competitive salary and benefits package.
- • Opportunity to work with a leading company in the restaurant technology industry.
- • Professional development and training opportunities.
- • Company vehicle and fuel card provided for business use.
Skills & Technologies
Go
Remote
About PAR Technology Corporation
PAR Technology Corporation provides cloud-based point-of-sale and back-office software, integrated hardware, and professional services for restaurants and retail chains worldwide. The Brink POS and PAR Data Central platforms manage orders, inventory, labor, and customer engagement across corporate and franchise locations, while rugged terminals and kitchen systems ensure reliable operations. Founded in 1968, the company supports multi-unit brands such as Taco Bell, Subway, and Arby’s with scalable solutions, analytics, and 24/7 support to improve efficiency and guest experience.
