Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Customer Support
Date Posted
February 28, 2026
Full Job Description
đź“‹ Description
- • As a Customer Experience Technician at PAR Technology Corporation, you will be the pivotal frontline representative, embodying our commitment to delivering exceptional service and fostering lasting relationships with our valued restaurant clients. For over four decades, PAR has been at the forefront of restaurant technology, empowering brands globally with innovative software and hardware solutions that enhance the customer journey and drive business growth. Our "Better Together" philosophy is at the core of everything we do, offering unified customer experience solutions that seamlessly integrate point-of-sale systems, digital ordering, loyalty programs, and back-office management, complemented by industry-leading hardware and drive-thru technologies. You will be instrumental in upholding this legacy by ensuring our customers receive unparalleled support and a truly "WOW" experience at every interaction.
- • Your primary responsibility will be to act as the face of PAR service excellence, responding to customer service requests at their locations with professionalism, efficiency, and a genuine dedication to resolving issues. This role extends beyond mere technical fixes; it's about understanding the customer's business, anticipating their needs, and proactively ensuring their technology operates flawlessly, thereby reinforcing their confidence in PAR as their trusted partner. You will be entrusted with the critical task of troubleshooting a wide array of customer issues, encompassing hardware malfunctions, software glitches, and network connectivity problems. This requires a keen analytical mind, the ability to quickly diagnose complex problems, and the skill to implement effective solutions in a fast-paced environment.
- • A significant aspect of your role will involve hands-on hardware support, including the replacement of faulty devices to minimize downtime and maintain operational continuity for our clients. You will also be responsible for performing essential preventative maintenance on customer equipment, identifying potential issues before they escalate and ensuring the longevity and optimal performance of PAR systems. This proactive approach is vital in safeguarding our customers' investments and maintaining their trust in our technology. Furthermore, you will provide comprehensive product support, guiding customers through any challenges they may encounter and ensuring they are maximizing the benefits of their PAR solutions.
- • You will be expected to respond to customer calls and service requests promptly, adhering strictly to established Service Level Agreements (SLAs) to guarantee timely resolution and maintain high customer satisfaction ratings. This requires excellent time management skills and the ability to prioritize tasks effectively, especially during peak operational hours for our restaurant partners. Your customer-centric attitude will be paramount, as you strive to not only meet but exceed customer expectations, fostering loyalty and positive word-of-mouth.
- • The role involves diagnosing, repairing, and installing hardware, software, and network components at customer sites. This demands a strong technical aptitude and a thorough understanding of how these systems interact. You will be empowered to identify, analyze, and resolve failures across all these domains, ensuring that our customers' technology infrastructure remains robust and reliable. This includes performing software reimages using DOS commands and understanding PC BIOS configurations, demonstrating a deep technical proficiency.
- • Beyond reactive support, you will also play a key role in educating customers. This includes providing ongoing training to store management and employees on the effective use and programming of PAR products, empowering them to leverage our technology to its fullest potential. You will also educate customers on preventative maintenance best practices, equipping them with the knowledge to keep their systems running smoothly and reduce the likelihood of future issues.
- • A crucial element of your responsibility will be the meticulous management of company inventory, including spare parts required for equipment maintenance and the upkeep of a company vehicle. This requires organizational skills and attention to detail to ensure that necessary resources are always available and accounted for. You will also collaborate closely with all internal PAR departments, acting as a liaison to facilitate the swift and effective resolution of customer concerns, ensuring a cohesive and supportive experience for our clients.
- • This position offers the opportunity to work independently, demonstrating self-motivation and discipline, while also being a vital part of a supportive team. You will be the embodiment of PAR's commitment to customer success, making a tangible difference in the daily operations of businesses that rely on our technology. Your ability to listen, communicate clearly, and build rapport with customers and the Help Desk will be key to your success in this dynamic and rewarding role. You will be the trusted advisor and problem-solver for our restaurant partners, ensuring their technology empowers their business and enhances their customer experience.
🎯 Requirements
- • Minimum of 2 years of experience in the detection, isolation, and resolution of problems with microprocessor-based equipment.
- • Ability to apply critical thinking and customer service mindset to make quick decisions independently.
- • Self-motivated with the discipline to work autonomously with minimal follow-up.
- • Associates degree or equivalent experience.
- • Clean driver's license required.
- • Ability to climb ladders, work with ladders, and lift up to 50 lbs.
🏖️ Benefits
- • Competitive salary and benefits package.
- • Opportunity to work with a leading company in the restaurant technology industry.
- • Professional development and training opportunities.
- • Be part of a supportive and collaborative team environment.
- • Make a tangible impact on customer success and business operations.
Skills & Technologies
Go
Remote
About PAR Technology Corporation
PAR Technology Corporation provides cloud-based point-of-sale and back-office software, integrated hardware, and professional services for restaurants and retail chains worldwide. The Brink POS and PAR Data Central platforms manage orders, inventory, labor, and customer engagement across corporate and franchise locations, while rugged terminals and kitchen systems ensure reliable operations. Founded in 1968, the company supports multi-unit brands such as Taco Bell, Subway, and Arby’s with scalable solutions, analytics, and 24/7 support to improve efficiency and guest experience.
