Job Overview
Location
MĂĽnchen
Job Type
Full-time
Category
Operations
Date Posted
April 21, 2026
Full Job Description
đź“‹ Description
- • As a Customer Onboarding Manager (Healthcare) at Doctolib, you will be responsible for the successful implementation of our digital solutions for healthcare customers, ranging from medical practices to hospitals and clinics. You will serve as the central point of contact and project lead, guiding clients through the entire onboarding process from kick-off to live usage of our digital tools, directly contributing to the digital transformation of the German healthcare system.
- • Your day-to-day responsibilities include taking over projects after handover from Sales, planning and coordinating the full onboarding process, acting as the main customer contact and liaison with internal Doctolib teams, conducting kick-off meetings, performing technical and organizational analysis, configuring digital solutions, managing data import/export, training key users and end-users on-site or remotely, supporting Go-Live, documenting project progress, and handing over completed projects to the Performance Team.
- • You will join a mission-driven team at Doctolib, a leading European digital health company dedicated to improving access to healthcare through innovative technology. The team values collaboration, ownership, and impact, working across functions to ensure seamless customer experiences and long-term success in healthcare digitalization.
- • In this role, you will develop strong project management, stakeholder communication, and change management skills while gaining deep expertise in healthcare IT systems and digital patient journeys. You will have the opportunity to lead end-to-end customer implementations, build trusted relationships with healthcare providers, and grow into a strategic advisor role within a fast-growing, purpose-led organization.
🎯 Requirements
- • First experience in project management or customer consulting, ideally in healthcare, B2B, or software environments
- • Strong communication skills and enthusiasm for taking responsibility as the main point of contact for various stakeholders
- • Structured, independent work style with a high degree of solution orientation
- • Proficiency in using GenAI tools as part of your routine workflow
- • Willingness to travel for on-site customer appointments in the Munich area and beyond
- • Very good German and good English language skills
🏖️ Benefits
- • Doctolib-sponsored Deutschlandticket for office or hybrid workers
- • 28 vacation days + 1 additional day per full calendar year of employment (up to 30 days)
- • Option to work from abroad for up to 10 days per year
- • Company health insurance with excellent supplementary benefits
- • Company pension plan (bAV) with 40% employer contribution (15% during probation)
- • Doctolib Parent Care Program including extra parental leave (1 month) and additional support
- • Free mental health and coaching sessions via external partner
- • Healthy snacks, regular breakfast buffet, and meal vouchers
- • Subsidized sports offerings through Urban Sports Club
- • Support for caregivers and employees with disabilities, including flexible hours, medical leave, and psychological support
- • Participation in Doctolib’s long-term employee ownership program, DoctoGrowth
Skills & Technologies
About Doctolib GmbH
Doctolib is a leading European digital healthcare company that connects patients with healthcare professionals. It offers a comprehensive platform for booking medical appointments online, managing patient records, and facilitating communication between doctors and patients. The service aims to simplify healthcare access, reduce administrative burdens for medical practices, and improve the overall patient experience. Doctolib's ecosystem includes a user-friendly app and website for patients to find doctors, specialists, and dentists, view availability, and book appointments instantly. For healthcare providers, it provides tools for practice management, appointment scheduling, and patient engagement, ultimately contributing to a more efficient and accessible healthcare system across Europe.
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