Job Overview
Location
Austin, TX
Job Type
Full-time
Category
Software Engineering
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Guide new prospective trucking fleets through the complete Mudflap fuel card onboarding journey, from application submission to first fuel purchase, ensuring a seamless and timely transition.
- • Educate customers on how to use the Mudflap fuel card and associated digital platforms, answering questions and clarifying features to maximize value realization.
- • Monitor and track prospect progress using HubSpot CRM, accurately documenting all interactions, status updates, and customer communications to maintain data integrity.
- • Identify and resolve bottlenecks in the onboarding process, such as incomplete applications or technical issues, and escalate unresolved problems to relevant internal teams.
- • Proactively reach out to prospects to encourage initial card usage and drive activation, focusing on creating early positive experiences that foster long-term retention.
- • Collaborate with product, engineering, and customer success teams to refine the product-led growth (PLG) motion and contribute to scalable onboarding best practices.
- • Maintain a professional, empathetic, and customer-first approach in all communications, building trust and rapport with owner-operators and small fleet owners.
- • Ensure all customer data is up-to-date and compliant with internal standards, supporting accurate reporting and performance tracking for onboarding metrics.
- • Adapt quickly to evolving onboarding workflows, system updates, and company initiatives in a fast-paced startup environment with high customer volume.
- • Contribute to continuous improvement of the customer experience by sharing feedback from frontline interactions to inform product and process enhancements.
- • Deliver consistent, high-quality service across a diverse customer base, including independent truckers and small fleet operators with varying levels of tech familiarity.
- • Balance multiple active onboarding cases simultaneously, prioritizing tasks effectively to meet deadlines and maintain high customer satisfaction rates.
- • Serve as a key touchpoint between new customers and Mudflap, representing the company’s values of customer obsession, detail-oriented execution, and problem-solving.
🎯 Requirements
- • Proven experience in a customer-facing role such as onboarding, customer success, sales, or support
- • Strong communication and interpersonal skills with the ability to build trust and rapport quickly
- • Proficiency with CRM tools (e.g., HubSpot) and willingness to learn new systems
- • Ability to manage multiple customers and tasks simultaneously with excellent time management and prioritization skills
- • Problem-solving mindset with a proactive approach to identifying and addressing customer needs
- • Customer-centric attitude and passion for delivering value and building long-term relationships
🏖️ Benefits
- • Competitive pay and equity in a high-growth startup
- • Multiple health benefit options (medical/dental/vision)
- • Paid Time Off (PTO)
- • 401(k) with company match
- • WFH stipend
- • Annual Company offsite event (Mudfest!)
Skills & Technologies
About Mudflap Inc.
Mudflap Inc. operates a mobile application that enables owner-operator truck drivers and small fleets to save on fuel at over 1,500 independent truck stops across the United States. Users reserve discounted fuel through the app, then pay instantly via mobile without needing fleet cards or credit checks. The company partners with fuel retailers to offer lower prices and earns revenue through merchant fees and data services. Founded in 2017 and headquartered in San Francisco, the platform also provides analytics and loyalty rewards to improve fuel purchasing efficiency for small trucking businesses.
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