Customer Onboarding - Technical Account Manager (Remote, BRA)

CrowdStrike Holdings, Inc.

Job Overview

Location

Brazil - Remote

Job Type

Full-time

Full Job Description

📋 Description

• Onboard new Mid-Market CrowdStrike Premium Support customers, ensuring seamless integration and adoption of CrowdStrike’s AI-native security platform.
• Collaborate with customers and account teams to define and deliver success criteria during the first 90 days of engagement.
• Provide project leadership for new customer implementations, managing timelines, milestones, and cross-functional coordination.
• Identify opportunities for process improvement within customer onboarding and support workflows to enhance efficiency and scalability.
• Serve as the primary customer advocate by representing customer feedback to internal CrowdStrike stakeholders, ensuring issues are documented and addressed.
• Engage with customers at all organizational levels, including SOC teams, IT administrators, and C-suite executives, to align technical outcomes with business goals.
• Research and resolve technical customer issues promptly, providing clear recommendations and actionable plans.
• Escalate critical customer issues to management when necessary and maintain ownership of the overall resolution process, leading cross-functional teams as needed.
• Leverage internal technical resources—including development engineers, knowledge bases, and proprietary tools—to deliver accurate and effective solutions.
• Create and contribute to internal knowledge base content to capture new insights, solutions, and best practices for company-wide reuse.
• Participate in team technical communications to share knowledge, learn emerging technologies, and stay current with complementary security applications.
• Proactively identify renewal risks and partner with internal teams to implement remediation strategies that ensure customer retention and satisfaction.
• Drive support cases to resolution, ensuring timely and high-quality outcomes aligned with service level expectations.
• Travel up to 25% to meet with customers, conduct on-site implementations, or participate in team and client events.

🎯 Requirements

• Bachelor’s Degree or equivalent experience
• Professional fluency with the English language
• Experience working with Windows Server Operating Systems
• Knowledge of enterprise web technologies, security and cutting-edge infrastructures
• Excellent customer service skills and ability to quickly establish technical credibility with customers
• Excellent communication skills, written and verbal
• Proven problem-solving skills
• Collaborative attitude
• Ability to travel up to 25%
• Commitment to customer success

🏖️ Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

Skills & Technologies

Linux

Remote

Degree Required

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

CrowdStrike Holdings, Inc.

Visit Website

About CrowdStrike Holdings, Inc.

CrowdStrike Holdings, Inc. provides cloud-delivered cybersecurity through the Falcon platform, combining next-generation antivirus, endpoint detection and response, threat hunting, and IT hygiene. Its AI-driven analytics correlate trillions of events weekly to identify malware-free intrusions, nation-state actors, and insider threats across endpoints, workloads, and identities. The company sells subscriptions, professional services, and threat intelligence to enterprises worldwide.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.