Customer Operations Associate

Metaview AI Limited

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Operations Associate at Metaview AI Limited, you will serve as the go-to expert on how the product works under the hood, taking end-to-end ownership of escalated technical issues and turning one-off problems into scalable solutions.
• Day to day, you will investigate technical issues using internal logs and tooling, diagnose root causes, design and maintain lightweight internal tools and workflows for self-service troubleshooting, improve internal documentation for human and AI use, partner with Account Managers on enterprise customer calls, and collaborate with Engineering to deliver clear, context-rich bug reports.
• You will join a fast-growing AI company founded by former Uber and Palantir leaders, backed by Google Ventures, serving world-class clients like Brex, Affirm, Deel, ElevenLabs, and Airtable, with a culture centered on velocity, learning, and craft.
• In this role, you will develop deep technical fluency in a cutting-edge AI recruiting platform, gain end-to-end ownership of customer-impacting issues, build internal tools and automations, and grow your ability to bridge technical and customer-facing teams — positioning you for impact in technical operations, customer success, or product support at a high-growth tech company.

🎯 Requirements

• 1–3 years in a customer-facing technical support, solutions, or similar role at a B2B software company
• Comfort digging into logs, systems, and documentation to get to root causes
• Experience translating ambiguous customer issues into clear, structured problem statements and next steps
• Demonstrated ability to collaborate closely with Customer Success, Sales and Engineering, providing crisp, context-rich escalations
• SQL experience and basic coding proficiency; familiarity with low-code / internal tooling or a strong interest in building simple tools and automations to reduce manual work
• Clear, concise written and verbal communication, especially when explaining complex issues to non-technical stakeholders

🏖️ Benefits

• The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance
• Supreme rate-of-learning as we re-orient how the world works with AI
• High compensation, through cash and equity
• All the benefits you’d expect and more

Skills & Technologies

Junior

Onsite

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Metaview AI Limited

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About Metaview AI Limited

Metaview AI Limited provides an AI-driven platform that automatically records, transcribes, and summarizes job interviews and recruiting conversations. The system integrates with applicant-tracking and video-conferencing tools to capture structured data, generate concise notes, and surface actionable insights for hiring teams. Headquartered in London and founded in 2018, the company serves recruitment agencies and enterprise talent organizations seeking to reduce administrative overhead, improve interview consistency, and make evidence-based hiring decisions.

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