Job Overview
Location
Munich
Job Type
Full-time
Category
Software Engineering
Date Posted
May 26, 2026
Full Job Description
📋 Description
- • Own end-to-end customer relationships from system installation through long-term operational success for AI-powered in-ovo sexing technology deployed in hatcheries
- • Serve as the primary point of contact between customers, engineering, operations, and product teams to ensure seamless deployment and sustained performance
- • Travel regularly to customer sites across Germany and internationally to support on-site system rollouts, troubleshooting, and operational monitoring
- • Build trusted relationships with hatchery managers and staff, guiding adoption of new workflows, best practices, and standardized operating procedures (SOPs)
- • Monitor and report on operational KPIs including system uptime, throughput, and customer success metrics to ensure consistent, reliable outcomes
- • Coordinate and lead customer onboarding, training sessions, and operational ramp-up programs tailored to industrial hatchery environments
- • Translate real-world customer feedback and operational challenges into actionable product and process improvement requests for engineering and product teams
- • Act as the first escalation point for technical and operational issues, coordinating rapid response with engineering and support teams
- • Ensure consistent application of SOPs across diverse customer sites, accounting for biological variability and high-pressure industrial conditions
- • Collaborate closely with data and engineering teams to diagnose system performance issues and drive iterative improvements in AI-powered spectroscopy hardware-software integration
- • Maintain detailed documentation of customer interactions, system configurations, and operational feedback to support scalability and knowledge transfer
- • Support the adoption of new features and updates by creating clear communication materials and hands-on training resources for hatchery personnel
- • Operate at the intersection of industrial automation, biological systems, and AI-driven technology in a fast-paced, high-stakes environment
- • Ensure customer satisfaction through proactive outreach, timely issue resolution, and continuous alignment with customer operational goals
- • Represent customer needs internally to influence product roadmap, service design, and operational workflows
🎯 Requirements
- • Experience in customer success, technical account management, operations, consulting, or project management
- • Strong interpersonal and communication skills in both German and English, spoken and written
- • Willingness to travel and hold a valid driver’s license
- • Hands-on mentality with a structured, detail-oriented working style
- • Comfort working at the intersection of hardware, software, biology, and industrial automation
- • Natural communicator with presence and authority to build trust with hatchery managers and guide process change
🏖️ Benefits
- • 28 vacation days per year, plus December 24th and 31st off
- • Monthly meal budget for lunches and team dinners
- • Monthly perks budget for fitness, mobility, or personal rewards
- • Annual learning budget for conferences and skill development
- • Free drinks, coffee, and snacks in the office
- • Virtual Stock Options (VSOPs) to share in company value creation
- • Relocation support including apartment hunting assistance in Munich’s Werksviertel
- • Up to 50% remote work flexibility, depending on role and execution needs
Skills & Technologies
About Omegga GmbH
Omegga GmbH is a German biotechnology company that has developed a non‑invasive, in‑ovo sexing technology for poultry eggs. Using Raman spectroscopy, the system can determine the sex of chicken embryos early in incubation, allowing hatcheries to identify and separate male eggs before they develop, thereby eliminating the need for post‑hatch culling of male chicks. The technology aims to improve animal welfare, increase hatchery efficiency, and meet growing regulatory and consumer demands for ethical poultry production. Omegga works with breeders, equipment manufacturers, and poultry producers to integrate its solution into existing incubation lines, and has secured funding from European venture funds and grants to scale its platform globally.
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