Job Overview
Location
San Francisco
Job Type
Full-time
Category
Operations
Date Posted
June 30, 2026
Full Job Description
đź“‹ Description
- • As a Customer Ops Associate at Metaview AI Limited, you will become the go-to expert on how the product works under the hood, taking end-to-end ownership of escalated technical issues to ensure rapid investigation and resolution for enterprise customers.
- • Day to day, you will diagnose issues using internal logs and tooling, distinguish between configuration, customer-environment, and product problems, design and maintain lightweight internal tools and workflows to improve self-service for the Customer Success team, and create and improve internal documentation for both humans and AI-powered tools.
- • You will partner with Account Managers on key enterprise accounts, join customer calls when needed to guide technical troubleshooting, and collaborate with Engineering to provide clear, well-scoped, context-rich bug reports that accelerate prioritization and fixes.
- • The team operates with a core principle of velocity — optimizing for accelerated learning, doing truly great work, and communicating openly with full context — while maintaining a reputation for craft and quality in a fast-growing AI company backed by top-tier investors like Google Ventures.
- • In this role, you will develop deep technical fluency in Metaview’s AI recruiting platform, sharpen your ability to translate ambiguous customer issues into structured problem statements, gain experience building internal tools and automations, and grow your impact by improving systems that make troubleshooting faster and more scalable over time.
🎯 Requirements
- • 1–3 years in a customer-facing technical support, solutions, or similar role at a B2B software company
- • Comfort digging into logs, systems, and documentation to get to root causes
- • Experience translating ambiguous customer issues into clear, structured problem statements and next steps
- • Demonstrated ability to collaborate closely with Customer Success, Sales and Engineering, providing crisp, context-rich escalations
- • SQL experience and basic coding proficiency; familiarity with low-code / internal tooling or a strong interest in building simple tools and automations to reduce manual work
- • Clear, concise written and verbal communication, especially when explaining complex issues to non-technical stakeholders
🏖️ Benefits
- • The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance
- • Supreme rate-of-learning as we re-orient how the world works with AI
- • High compensation, through cash and equity
- • All the benefits you’d expect and more
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Metaview AI Limited
Metaview AI Limited provides an AI-driven platform that automatically records, transcribes, and summarizes job interviews and recruiting conversations. The system integrates with applicant-tracking and video-conferencing tools to capture structured data, generate concise notes, and surface actionable insights for hiring teams. Headquartered in London and founded in 2018, the company serves recruitment agencies and enterprise talent organizations seeking to reduce administrative overhead, improve interview consistency, and make evidence-based hiring decisions.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Assurant, Inc.
2 months ago
Assurant, Inc.
2 months ago
Onhires Inc.
21 days ago
WeLoglobal Inc.
2 months ago