Customer Payment Support Specialist

📋 Description

• • As a Customer Payment Support Specialist, you will be at the center of GoTo’s Accounting and Finance team, playing a vital role in ensuring efficient financial management and controls that support all business activities.
• • Your day-to-day responsibilities include managing inbound collection activities via phone and email, resolving customer disputes through timely and effective communication, and collaborating with other departments to address customer inquiries and maintain service excellence.
• • You will join a collaborative, inclusive, and mission-driven team at GoTo that values diverse perspectives and is committed to fostering a supportive work environment where everyone can thrive.
• • In this role, you will develop strong customer service and financial operations skills, gain experience with CRM platforms like Salesforce and NetSuite, and grow your ability to manage high-volume workflows while building meaningful relationships with customers and teammates.