Customer Payment Support Specialist (French-speaking)

GoTo, Inc.

Job Overview

Location

6225 - Field (Hungary)

Job Type

Full-time

Full Job Description

📋 Description

• Are you a highly motivated and detail-oriented individual with a passion for finance and exceptional communication skills? Do you thrive in dynamic environments and possess a knack for resolving complex customer issues? If so, GoTo is seeking a talented Customer Payment Support Specialist to join our innovative Accounting and Finance team, and we want to hear from you!
• As a key member of our backbone operations, you will play a crucial role in ensuring the financial health of our company by managing customer payment interactions with precision and efficiency. This position offers a unique opportunity to collaborate across various departments, leveraging cutting-edge AI solutions to enhance accuracy, drive efficiency, and foster agility within our financial processes. We are committed to using technology to automate routine tasks, uncover valuable insights, and elevate our overall business strategy. If you are eager to embrace innovation while upholding sound financial management and robust internal controls, this is your chance to contribute to shaping the financial future of GoTo.
• Your day-to-day responsibilities will be diverse and impactful, focusing on several key areas:
• **Outbound Collection Activities:** You will be at the forefront of proactive customer engagement, initiating contact through outbound emails and phone calls to address outstanding payments. This involves clearly communicating payment expectations, understanding customer circumstances, and working collaboratively to find mutually agreeable solutions. Your efforts will directly contribute to maintaining healthy cash flow and minimizing delinquency.
• **Solving Customer Disputes:** A significant part of your role will involve providing exceptional support to our customers by efficiently and effectively managing and resolving payment-related disputes. This requires a deep understanding of our billing systems, policies, and procedures, as well as the ability to empathize with customers, investigate issues thoroughly, and implement timely resolutions. Your goal will be to ensure customer satisfaction while upholding company standards.
• **Portfolio Management & Strategy:** You will be entrusted with the critical task of analyzing customer portfolios, with a particular focus on identifying and managing large and aged balances. This involves developing and implementing strategic approaches to ensure the sustained health and aging of your assigned portfolio. You will need to employ analytical skills to identify trends, assess risks, and devise proactive measures to prevent future payment issues and improve overall portfolio performance.
• **Interdepartmental Collaboration:** Seamless collaboration with other departments is essential for success in this role. You will be working closely with teams such as Sales, Customer Success, and Legal on a daily basis. This collaboration is vital for resolving complex customer disputes, answering intricate customer inquiries, and ensuring a unified approach to customer financial interactions. Your ability to communicate effectively and build strong working relationships will be paramount.
• **Process Improvement:** While not explicitly stated as a separate bullet, a key aspect of this role involves identifying opportunities to improve existing payment processes. This could include suggesting enhancements to our collection strategies, dispute resolution workflows, or communication templates. Your insights will help us continuously refine our operations for greater efficiency and effectiveness.
• **Data Integrity and Reporting:** Maintaining accurate records of all customer interactions, payment statuses, and dispute resolutions is crucial. You will contribute to the generation of reports that provide insights into payment trends, collection effectiveness, and portfolio health. This data-driven approach will inform strategic decision-making within the finance department.
• **Adherence to Policies and Compliance:** You will ensure all activities are conducted in accordance with GoTo's financial policies, procedures, and relevant regulations. This includes maintaining confidentiality and handling sensitive customer financial information with the utmost care and professionalism.
• This role is ideal for an individual who is self-motivated, resourceful, and excels in communication and collaboration. If you are ready to take on a challenging yet rewarding role within a forward-thinking company, apply today and help us drive financial excellence at GoTo.

🎯 Requirements

• Fluency in both English and French (written and spoken).
• Prior experience in a customer support or finance-related role, preferably with a focus on accounts receivable or collections.
• Proven ability to manage high transactional volumes while maintaining accuracy and attention to detail.
• Self-motivated, resourceful, and proactive individual with excellent problem-solving and interpersonal skills.

🏖️ Benefits

• Full remote work option within Hungary, with an on-demand seat in our Astoria office.
• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs.
• Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days.

Skills & Technologies

Apache Spark

Remote

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GoTo, Inc.

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About GoTo, Inc.

GoTo, Inc. is a leading provider of remote access and collaboration software solutions. The company offers a comprehensive suite of products designed to enable seamless communication, support, and collaboration for businesses of all sizes. Their offerings include remote support tools, meeting and webinar platforms, and secure remote access solutions. GoTo's technology empowers IT professionals to provide efficient technical support, facilitates virtual meetings and online events, and allows employees to connect to their work environments from anywhere. The company focuses on delivering reliable, user-friendly, and secure solutions that enhance productivity and streamline business operations in today's increasingly distributed workforce.

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