Job Overview
Location
Toronto, Ontario
Job Type
Full-time
Category
Customer Support
Date Posted
July 9, 2026
Full Job Description
📋 Description
- • Provide timely, helpful, and professional assistance to customers who contact us.
- • Enhance the customer experience through effective communication and issue resolution.
- • Respond to customer inquiries, resolve issues, and escalate complex problems to senior team members as needed.
- • Collaborate with internal teams to ensure seamless customer service and support.
- • Develop and maintain knowledge of Metergy's products and services to effectively communicate with customers.
- • Identify and report customer trends and feedback to inform business decisions.
- • Participate in ongoing training and development to improve customer service skills and stay up-to-date with industry best practices.
🎯 Requirements
- • 2+ years of experience in a customer-facing role, preferably in a contact centre environment.
- • Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams.
- • Strong problem-solving and analytical skills, with the ability to resolve complex issues and escalate when necessary.
- • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- • Proficiency in Microsoft Office and other relevant software applications.
🏖️ Benefits
- • Competitive salary and benefits package.
- • Opportunities for professional growth and development.
- • Collaborative and dynamic work environment.
- • Recognition and rewards for outstanding performance.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About MeteRGy Solutions LLC
MeteRGy Solutions provides cloud-based utility data management software for electric, gas and water utilities. The platform automates meter-to-cash processes, handles AMI and traditional meter data, and delivers analytics for revenue protection, demand response and grid optimization. It integrates with existing CIS, SCADA and ERP systems, scales from small municipal utilities to large IOUs, and offers secure multi-tenant SaaS deployment. Founded in 2017 and headquartered in Tampa, Florida, the company serves utilities across North America and the Caribbean, helping them reduce operating costs, improve billing accuracy and enhance customer engagement through real-time data insights and predictive analytics.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
1 month ago
3 months ago
Aleph Holding Inc.
15 days ago
Span Labs, Inc.
30 days ago