Job Overview
Location
Toronto, Ontario
Job Type
Full-time
Category
Customer Support
Date Posted
July 9, 2026
Full Job Description
📋 Description
- • Provide timely, helpful, and professional assistance to customers who contact us.
- • Enhance the customer experience through effective communication and issue resolution.
- • Respond to customer inquiries, resolve issues, and provide solutions in a courteous and professional manner.
- • Utilize strong communication and interpersonal skills to build rapport with customers and provide a positive experience.
- • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
- • Stay up-to-date with company policies, procedures, and product knowledge to provide accurate and informed responses to customer inquiries.
- • Participate in ongoing training and development to improve customer service skills and stay current with industry trends.
🎯 Requirements
- • 2+ years of experience in a customer-facing role, preferably in a contact centre environment.
- • Strong communication and interpersonal skills, with the ability to build rapport with customers and provide a positive experience.
- • Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously.
- • Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- • Strong problem-solving and analytical skills, with the ability to resolve customer issues in a timely and effective manner.
🏖️ Benefits
- • Competitive salary and benefits package.
- • Opportunities for professional growth and development.
- • Collaborative and dynamic work environment.
- • Recognition and rewards for outstanding performance.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About MeteRGy Solutions LLC
MeteRGy Solutions provides cloud-based utility data management software for electric, gas and water utilities. The platform automates meter-to-cash processes, handles AMI and traditional meter data, and delivers analytics for revenue protection, demand response and grid optimization. It integrates with existing CIS, SCADA and ERP systems, scales from small municipal utilities to large IOUs, and offers secure multi-tenant SaaS deployment. Founded in 2017 and headquartered in Tampa, Florida, the company serves utilities across North America and the Caribbean, helping them reduce operating costs, improve billing accuracy and enhance customer engagement through real-time data insights and predictive analytics.
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