Job Overview
Location
Remote (UK)
Job Type
Full-time
Category
Customer Support
Date Posted
March 26, 2026
Full Job Description
đź“‹ Description
- • As a Customer Service Advisor at Octopus Energy, you will be at the forefront of transforming the energy experience for customers across the UK, delivering empathetic, solution-focused support that goes beyond scripted responses to build trust and drive real change in how people interact with their energy provider.
- • You will engage in authentic, dynamic conversations with customers via phone, email, and chat, actively listening to understand their unique situations—whether they’re managing bills, reporting faults, seeking advice on energy efficiency, or navigating smart meter installations—and providing tailored, accurate resolutions that reflect Octopus Energy’s mission to make energy fairer and greener.
- • Your day-to-day will involve diagnosing and resolving a wide range of customer inquiries, from billing discrepancies and tariff questions to technical issues with smart home devices and renewable energy systems, using internal tools and knowledge bases while exercising judgment to escalate complex cases when needed.
- • You will continuously learn and adapt as Octopus Energy innovates—whether it’s new tariff structures, AI-assisted tools, or sustainability initiatives—requiring you to stay curious, ask questions, and share insights that help improve processes and customer outcomes.
- • You’ll collaborate closely with a supportive, high-performing team of advisors and specialists who value psychological safety, open feedback, and collective problem-solving, where your voice matters and your ideas can influence how we serve customers.
- • You will develop deep expertise in the UK energy market, regulatory frameworks, and sustainable energy technologies, gaining transferable skills in conflict resolution, digital communication, and customer advocacy that are highly valued across industries.
- • By embodying Octopus Energy’s values of transparency, innovation, and customer-centricity, you’ll contribute directly to reducing customer effort, increasing satisfaction, and advancing the company’s goal of making renewable energy accessible and affordable for all.
🎯 Requirements
- • Excellent communication skills with the ability to listen actively, explain complex information clearly, and adapt tone and style to suit diverse customer needs and situations.
- • Proven experience in a customer-facing role, preferably in utilities, retail, or service industries, with a track record of resolving issues effectively and maintaining high satisfaction.
- • Strong problem-solving abilities, including the capacity to think critically, navigate ambiguity, and make sound decisions under pressure while following guidelines and using available resources.
- • Comfortable using multiple digital platforms (CRM systems, ticketing tools, knowledge bases) and able to learn new technologies quickly in a fast-evolving environment.
- • A genuine passion for sustainability, energy efficiency, or social impact, with motivation to contribute to a company that is actively driving the transition to renewable energy.
- • Resilience and adaptability to thrive in a dynamic, fast-paced setting where priorities shift and learning is continuous.
🏖️ Benefits
- • Competitive salary with regular performance-based reviews and opportunities for advancement within a rapidly growing, purpose-driven organisation.
- • Fully remote working arrangement across the UK, supported by a robust digital infrastructure and regular virtual team connections to maintain collaboration and inclusion.
- • Comprehensive training and ongoing development programmes, including access to internal academies, mentorship, and certifications related to energy, customer service, and personal growth.
- • Generous holiday allowance plus additional wellbeing days, flexible working hours, and a culture that prioritises mental health and work-life balance.
- • Employee perks such as discounted energy rates, access to Octopus Energy’s innovative products (like smart tariffs and home energy solutions), and participation in company-wide sustainability initiatives.
- • A vibrant, inclusive culture characterised by transparency, humour, and mutual respect—where egos are left at the door and everyone is encouraged to bring their authentic self to work.
Skills & Technologies
Remote
About Octopus Energy Ltd.
Octopus Energy Ltd. is a UK-based renewable energy company that supplies electricity and gas to residential and business customers. It develops proprietary green technology platforms for smart grids, electric vehicle charging, and heat pumps. Operating in multiple countries, it leverages advanced data analytics and automation to balance renewable generation and demand, aiming to accelerate the global transition to sustainable energy while maintaining competitive tariffs and high customer satisfaction.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
