Job Overview
Location
Cape Town
Job Type
Full-time
Category
Software Engineering
Date Posted
May 22, 2026
Full Job Description
đ Description
- ⢠Serve as the frontline representative for AnyVan customers, resolving inquiries through phone, WhatsApp, and other digital channels with speed and empathy
- ⢠Maintain high customer satisfaction by ensuring first-time resolution of issues and minimizing waiting times, directly contributing to the companyâs 5-star Trustpilot rating
- ⢠Actively listen to customer concerns, ask clarifying questions, and accurately assess needs to deliver tailored solutions that reinforce positive customer relationships
- ⢠Escalate complex or high-risk customer issues promptly to relevant teams while maintaining clear, continuous communication until full resolution
- ⢠Accurately log and update all customer interactions and data in company systems to ensure complete, reliable records and support operational efficiency
- ⢠Adhere strictly to company processes and protocols while adapting quickly to dynamic customer demands and shifting priorities in a fast-paced environment
- ⢠Meet and exceed team performance targets related to response times, resolution rates, and customer retention metrics
- ⢠Work within structured shift patterns aligned with UK operating hours, including weekends and evenings, across two seasonal schedules: AprilâSeptember (9:00 AMâ10:00 PM weekdays, 10:00 AMâ8:00 PM weekends) and OctoberâMarch (10:00 AMâ11:00 PM weekdays, 10:00 AMâ8:00 PM weekends)
- ⢠Collaborate with a high-performing, supportive team culture that values energy, accountability, and continuous improvement
- ⢠Utilize G-Suite and other digital tools to manage customer communications, track cases, and maintain data integrity across platforms
- ⢠Contribute to a carbon-conscious business by supporting a logistics model that reduces wasted miles and saves 8,520 tonnes of CO2 annually
- ⢠Embody AnyVanâs core values: âHave fun, get it done,â âProgress over perfection,â and âOne team thinking bigâ in every customer interaction
- ⢠Participate in ongoing training programs designed to enhance service delivery, technical proficiency, and career development
- ⢠Maintain strong written and verbal English language skills to communicate clearly and professionally across all customer touchpoints
- ⢠Demonstrate a bias for action, consistently delivering results under pressure with a high tempo and attention to detail
- ⢠Commute to and work from AnyVanâs Cape Town CBD office as required, adhering to scheduled shifts and operational expectations
đŻ Requirements
- ⢠3+ years of customer service experience in a call centre environment
- ⢠Minimum typing speed of 30 words per minute with high accuracy
- ⢠Proficiency with IT packages, especially G-Suite
- ⢠Ability to commute to the Cape Town CBD office and work assigned shift patterns aligned with UK time zones
- ⢠Strong written and verbal English language skills
- ⢠Proven ability to meet performance targets and manage multiple tasks in a high-pressure, fast-paced setting
đď¸ Benefits
- ⢠Starting salary of R144,000 per annum with potential for monthly commission
- ⢠20 days of annual leave plus public holidays and Christmas Eve off
- ⢠ZAR1,000 monthly contribution toward medical aid with Momentum or Discovery
- ⢠5% employee and 5% employer contributions to a pension fund
- ⢠Evening transport home after 7pm, car park space, and showers/towels for cyclists
- ⢠Free in-house barista coffee and daily fruit
- ⢠Thursday and Friday drinks and regular social activities
- ⢠Quarterly performance awards with prizes, including an annual all-expenses-paid trip (e.g., 4-day trip to the French Alps)
- ⢠Opportunity to grow within a fast-growing, innovative technology company
Skills & Technologies
About Anyvan Inc.
Anyvan is a technology company that operates an online marketplace connecting individuals and businesses with transport providers for moving goods. Their platform facilitates the booking of various transportation services, including furniture moving, equipment transport, and general freight. By leveraging technology, Anyvan aims to streamline the logistics process, offering competitive pricing and efficient delivery solutions. They serve a diverse customer base, from individuals relocating to businesses requiring specialized shipping. The company focuses on providing a user-friendly experience for both customers seeking transport and carriers looking for loads, thereby optimizing the transportation supply chain.
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