Job Overview
Location
Los Angeles, Georgia, USA
Job Type
Full-time
Category
Product Marketing Manager
Date Posted
March 4, 2026
Full Job Description
đź“‹ Description
- • Are you a customer-centric individual with a passion for problem-solving and a knack for making people feel heard and valued? Do you thrive in a fast-paced environment where you can directly impact customer satisfaction and retention? If so, Jerry Technologies, Inc., a rapidly expanding fintech startup, is looking for you to join our dynamic team as a Remote Customer Service Agent.
- • At Jerry, we are on a mission to revolutionize car ownership by simplifying the complex world of car insurance, refinancing, safety, and repairs. Since our inception in 2019, we have experienced explosive growth, amassing over 5 million customers and establishing ourselves as the #1 rated AllCar app in the App Store. We are not just a company; we are a movement dedicated to helping car owners save precious time and money on one of their most significant assets.
- • As a Customer Service Agent, you will be at the forefront of our customer experience, serving as the primary point of contact for our valued existing customers. Your role will be pivotal in ensuring their continued satisfaction and loyalty by expertly managing changes to their current insurance policies. This is a unique opportunity to contribute to a company that is making a tangible difference in the lives of millions, offering support and solutions that genuinely matter.
- • Your day-to-day responsibilities will be diverse and engaging. You will be responsible for responding to a high volume of inbound calls from our existing customer base. This requires not only excellent communication skills but also the ability to listen attentively, understand customer needs, and provide clear, concise, and accurate information. You will be empowered to resolve a wide range of customer inquiries and requests, ensuring a seamless and positive interaction.
- • A significant part of your role will involve processing various service requests. This includes, but is not limited to, assisting customers with adding or removing vehicles and drivers from their policies, updating lienholder information, and promptly sending out policy documents. Each of these tasks requires meticulous attention to detail and a commitment to accuracy to ensure our customers' policies are always up-to-date and reflect their current needs.
- • Furthermore, you will be instrumental in helping customers navigate the intricacies of their existing insurance policies. This involves answering questions related to coverages, explaining policy benefits, and guiding them through any necessary policy modifications. Your expertise will empower customers to make informed decisions about their auto insurance, reinforcing their trust in Jerry.
- • A critical aspect of this role is customer retention. You will actively engage with policyholders who may be at risk of cancellation, employing your problem-solving skills to identify and implement solutions that address their concerns. By proactively finding ways to retain our customers, you will play a direct role in our continued success and our ability to serve millions.
- • We are seeking individuals who possess a natural aptitude for multitasking and can effectively manage multiple competing priorities without compromising the quality of service. A genuine passion for helping others is paramount; you should find satisfaction in resolving issues and exceeding customer expectations.
- • This position offers the flexibility of remote work, allowing you to contribute to our mission from the comfort of your own home. We are committed to providing you with the necessary tools and support to succeed, including providing essential work equipment. You will also benefit from ongoing training and mentorship from our experienced leadership team, ensuring you are well-equipped to handle any challenge and continue your professional development.
- • By joining Jerry, you become part of a team that is disrupting a massive market and building a revolutionary product. You will work alongside passionate, curious, and egoless individuals who are dedicated to solving real-world problems. This is more than just a job; it's an opportunity to be part of something significant, contributing to a company that is redefining car ownership for the better.
- • We pride ourselves on our outstanding portfolio of insurance carriers and products, partnering with over 55 carriers to ensure we can offer our customers the most competitive and suitable options available. Your role will be crucial in connecting these offerings with the needs of our customers, solidifying Jerry's position as the go-to solution for all things automotive.
- • The role offers flexible scheduling options, allowing you to choose between a traditional 5-day, 8-hour schedule or a more condensed 4-day, 10-hour workweek, providing a work-life balance that suits your needs.
- • Jerry.ai is an Equal Employment Opportunity employer, committed to fostering a diverse and inclusive workplace. We celebrate individuality and prohibit discrimination based on a wide range of protected characteristics. We also provide reasonable accommodations for individuals with disabilities throughout the application process.
🎯 Requirements
- • Minimum of 2 years of experience working in a call center environment, with a proven track record of handling inbound customer inquiries.
- • Demonstrated ability to multitask effectively and manage multiple competing priorities in a fast-paced setting.
- • A strong passion for helping others and a customer-centric approach to problem-solving.
- • Excellent verbal and written communication skills, with the ability to explain complex information clearly and concisely.
- • Proficiency in using customer relationship management (CRM) software and other relevant technology tools.
🏖️ Benefits
- • Hourly wage of $19.00 - $21.00, commensurate with experience.
- • Company-sponsored P&C license acquisition (expected within 60 days of employment).
- • Comprehensive benefits package including medical, dental, and vision insurance, and 401K with employer match.
- • Fully remote work environment with provided work equipment.
- • Ongoing training, professional development, and mentorship opportunities from leadership.
About Jerry Technologies, Inc.
Jerry is a technology company focused on simplifying and personalizing the car ownership experience. They offer a mobile app that acts as a digital assistant for car owners, providing services such as insurance comparison and purchasing, maintenance scheduling, roadside assistance, and parking assistance. Jerry aims to reduce the stress and cost associated with owning a vehicle by leveraging AI and data analytics to offer tailored solutions and competitive pricing. Their platform connects users with a network of service providers and insurance carriers, streamlining the entire car ownership lifecycle.
