Job Overview
Location
Raleigh, NC; Durham, NC
Job Type
Full-time
Category
Customer Support
Date Posted
May 12, 2026
Full Job Description
đź“‹ Description
- • The Customer Service Coordinator serves as the primary point of contact for customers interacting with GRAIL via phone, email, and chat, playing a vital role in supporting the company’s mission to detect cancer early and improve patient outcomes.
- • Day-to-day responsibilities include receiving and responding to inbound customer communications in a virtual contact center environment, providing accurate information, resolving inquiries, and ensuring a compassionate, professional experience aligned with the importance of service in cancer care.
- • The role is based in GRAIL’s Durham, North Carolina office and operates within a multidisciplinary team of scientists, engineers, and physicians dedicated to advancing early cancer detection through next-generation sequencing, clinical studies, and data science.
- • The CSC will develop strong communication and problem-solving skills, gain experience in healthcare customer service, and contribute meaningfully to patient and stakeholder experiences while growing professionally in a mission-driven organization.
🎯 Requirements
- • High school diploma or equivalent; some college or relevant certification preferred
- • Proven experience in customer service, preferably in a call center, healthcare, or technical support environment
- • Excellent verbal and written communication skills with the ability to convey complex information clearly and empathetically
- • Proficiency with phone systems, email, chat platforms, and basic computer applications (e.g., Microsoft Office)
- • Ability to work effectively in a fast-paced environment while maintaining attention to detail and composure under pressure
- • Commitment to upholding confidentiality and handling sensitive information with discretion, particularly in a healthcare context
🏖️ Benefits
- • Flexible work arrangement with option to work remotely or on-site, requiring a minimum of 40% (16 hours) per week on-site in Durham, NC
- • Opportunity to contribute to a meaningful mission in early cancer detection and healthcare innovation
- • Access to GRAIL’s comprehensive benefits package, including health, dental, vision, and wellness programs
- • Professional development opportunities and support for ongoing learning and growth within a multidisciplinary, science-driven organization
- • Collaborative, inclusive workplace culture focused on impact, integrity, and improving cancer care outcomes
Skills & Technologies
About GRAIL, Inc.
GRAIL develops multi-cancer early-detection blood tests using high-intensity sequencing, population-scale clinical trials, and machine learning. Its Galleri test screens for over 50 cancers from a single blood draw, aiming to shift diagnosis from late-stage symptoms to early, treatable stages. The company conducts large prospective studies, partners with health systems, and pursues FDA approval to integrate screening into routine care. Founded in 2016 as a spin-out from Illumina, GRAIL operates laboratories in the United States and the United Kingdom and focuses on evidence generation, regulatory science, and equitable test access.
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