Job Overview
Location
Nebraska, USA
Job Type
Full-time
Category
Customer Support
Date Posted
February 27, 2026
Full Job Description
đź“‹ Description
- • Join United Risk, a distinguished global property and casualty insurance underwriting and distribution platform renowned for its deep worldwide technical resources, substantial underwriting capacity, and a vibrant entrepreneurial spirit. For over three decades, United Risk has consistently been a performance outlier, attracting top-tier talent and establishing itself as the preferred global partner for top quartile insurance entrepreneurs.
- • We are actively seeking a highly organized and detail-oriented Customer Service Representative (CSR) to become an integral part of our dynamic team, specifically supporting our multi-line Managing General Agent (MGA) operations. This pivotal role is dedicated to ensuring exceptional policy servicing and providing outstanding client support, acting as a crucial link between our clients, brokers, and internal teams.
- • As a CSR at United Risk, you will be at the forefront of client interaction, managing a diverse range of responsibilities that are essential to the smooth and efficient operation of our insurance services. Your primary focus will be on delivering a superior customer experience, addressing inquiries promptly and accurately, and facilitating seamless policy lifecycle management.
- • You will be responsible for handling a high volume of inbound and outbound communications via phone, email, and potentially other digital channels. This includes responding to policyholder and broker inquiries regarding coverage, billing, endorsements, renewals, and claims status. Your ability to listen attentively, understand client needs, and provide clear, concise, and accurate information will be paramount to your success.
- • A significant aspect of this role involves meticulous policy administration. You will be tasked with processing policy changes, endorsements, and cancellations with a high degree of accuracy and adherence to established procedures. This requires a keen eye for detail and a commitment to maintaining the integrity of policy data within our systems.
- • You will also play a key role in the renewal process, assisting brokers and policyholders with necessary documentation, information gathering, and ensuring timely submission of renewal applications. Proactive communication and follow-up will be essential to prevent coverage gaps and maintain client satisfaction.
- • Collaborating effectively with internal departments, including underwriting, claims, and accounting, will be a core function. You will act as a liaison, gathering information, resolving discrepancies, and ensuring that all parties have the necessary details to provide optimal service to our clients.
- • Maintaining accurate and up-to-date records in our Customer Relationship Management (CRM) system and other policy administration platforms is critical. This includes documenting all interactions, updating policyholder information, and tracking the status of service requests.
- • You will be expected to develop and maintain a comprehensive understanding of our various insurance products and services across multiple lines of business. This knowledge base will enable you to provide informed support and guidance to our diverse clientele.
- • Identifying opportunities to improve customer service processes and workflows will be encouraged. Your insights and suggestions can contribute to enhancing efficiency and client satisfaction across the organization.
- • The ideal candidate will possess a strong customer-centric mindset, demonstrating empathy, patience, and a genuine desire to help. You should be comfortable working independently while also being a collaborative team player in a fast-paced, evolving environment.
- • This role offers a unique opportunity to gain in-depth experience within the specialized field of property and casualty insurance underwriting and distribution. You will work alongside experienced professionals and contribute to the success of a globally recognized leader in the insurance industry.
- • United Risk is committed to fostering a supportive and growth-oriented work environment. As a CSR, you will have access to ongoing training and development opportunities to enhance your skills and knowledge, paving the way for career advancement within the company.
- • We are looking for individuals who are not only proficient in customer service but also possess a strong aptitude for learning and adapting to new systems and procedures. Your ability to manage multiple priorities effectively and maintain composure under pressure will be key differentiators.
- • Ultimately, this role is about building and nurturing strong relationships with our clients and partners, ensuring their insurance needs are met with professionalism, efficiency, and a commitment to excellence that defines United Risk.
🎯 Requirements
- • Proven experience in a customer service role, preferably within the insurance industry or a related financial services sector.
- • Excellent communication skills, both written and verbal, with the ability to articulate complex information clearly and concisely.
- • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple deadlines effectively.
- • Proficiency in using CRM software and other relevant business applications; experience with insurance policy administration systems is a plus.
- • A detail-oriented approach with a commitment to accuracy and thoroughness in all tasks.
🏖️ Benefits
- • Competitive salary commensurate with experience.
- • Comprehensive health, dental, and vision insurance plans.
- • Generous paid time off (PTO) and holiday schedule.
- • Opportunities for professional development and continuing education in the insurance field.
- • A collaborative and supportive work environment within a leading global insurance platform.
Skills & Technologies
Onsite
About AUW Holdings Ltd.
AUW Holdings, operating through auw.com, is a diversified holding company primarily engaged in the acquisition, ownership, and management of insurance distribution and warranty businesses across North America. The group supplies underwriting capacity, technology platforms, and back-office services to independent agents, MGAs, and affinity partners, enabling them to market extended-service contracts, vehicle protection plans, and specialty property and casualty products. AUW also invests in complementary data analytics, claims administration, and fintech assets to broaden its ecosystem while maintaining a focus on profitable, fee-based cash flows.
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