Job Overview
Location
Australia
Job Type
Full-time
Category
Customer Support
Date Posted
March 19, 2026
Full Job Description
đź“‹ Description
- • As a Client Support Engineer at Intapp, you will play a critical role in ensuring client satisfaction by resolving complex technical issues related to enterprise software solutions, directly impacting client success and operational continuity.
- • You will serve as a trusted technical advisor, investigating, triaging, and resolving support tickets while maintaining clear communication and documentation to drive timely resolutions and improve product usability.
- • The Client Success & Support team at Intapp fosters a collaborative, transparent, and intellectually curious culture focused on client outcomes, diversity of thought, and continuous learning in a high-performance environment.
- • You will deepen your expertise in enterprise SaaS and on-premise software systems, develop advanced troubleshooting skills, and contribute feedback that influences product enhancements—positioning you for growth into senior technical or specialist roles.
- • Responsible for investigating, triaging and resolving tickets that flow into the help desk queue. Applies appropriate troubleshooting methods and techniques in resolving problems and documents all actions taken.
- • Assist clients with questions regarding technical product and configuration issues.
- • Resolve technical product issues, update ticket information, and communicate back to the client while maintaining a high level of client satisfaction.
- • Prepare detailed specifications and steps to reproduce for items requiring escalation (such as product defects).
- • Identify potential delays in resolution, take corrective action, and manage communication to the client.
- • Provide clear and concise verbal and written communications with client support contacts.
- • Develop and document efficient methods for handling commonly recurring issues.
- • Provide feedback on potential areas for product development / enhancement
🎯 Requirements
- • Degree in a relevant field, such as Computer Science, IT, Software Engineering, or documented work experience in technical support.
- • Knowledge of help desk ticketing systems and workflows.
- • Sharp troubleshooting and analytical abilities.
- • Basic SQL or T-SQL programming experience (highly desirable).
- • Great verbal and written communication skills.
- • SOAP and REST API knowledge.
- • Dedication and commitment to resolving client issues.
- • Ability to interact with a wide range of customers and technical issues.
- • Experience with SaaS (cloud-based) and/or on-premise software.
- • Ability to work independently and within a team.
🏖️ Benefits
- • Professional development opportunities with reimbursement for training and continuing education to expand your skills and stay ahead in your career.
- • Modern, open office environments (where applicable) with complimentary lunches and fully stocked kitchens designed to inspire creativity and collaboration.
- • Comprehensive wellness programs, flexible time off, family-formation benefits, paid volunteer time off, and donation matching to support what matters most to you and your family.
Skills & Technologies
About Intapp, Inc.
Intapp is a leading provider of cloud-based software solutions for professional services firms. Their platform offers a suite of integrated applications designed to enhance business development, client engagement, risk management, and practice management. Intapp's solutions help firms streamline operations, gain deeper client insights, and improve profitability by connecting critical data and workflows across the organization. The company focuses on delivering intelligent, data-driven insights that empower firms to make better decisions and achieve strategic growth. Intapp serves a global client base, including law firms, accounting firms, investment banks, and consulting firms, enabling them to adapt to evolving market demands and maintain a competitive edge.
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