Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 27, 2026
Full Job Description
đź“‹ Description
- • The Customer Service Representative Administrative role at Skillerszone is a dual-function position that combines frontline customer support with essential administrative coordination to ensure seamless operations across the MENA region. This role is critical for maintaining customer satisfaction, accurate record-keeping, and smooth internal workflows between sales, logistics, finance, and technical teams.
- • Day-to-day responsibilities include responding to customer inquiries via phone, email, chat, and WhatsApp; providing accurate information on products, pricing, delivery, and policies; resolving complaints with empathy and follow-through; managing case tracking from initiation to closure; maintaining CRM/ERP records; preparing documentation such as order forms and service tickets; coordinating appointments and schedules; supporting invoice queries and finance coordination; generating monthly service reports; and liaising with logistics, sales, and technical teams to ensure timely communication and issue resolution.
- • Skillerszone operates in a multicultural, multilingual environment across the MENA region, serving customers through diverse channels and requiring sensitivity to regional norms, time zones, and cultural expectations. The company values professionalism, discretion, and service excellence in supporting both external customers and internal operations.
- • In this role, you will develop strong communication and problem-solving skills, gain experience in CRM systems and administrative workflows, build cross-functional collaboration abilities, and grow toward careers in customer experience, team leadership, office administration, operations coordination, or quality assurance and training.
🎯 Requirements
- • High school diploma required; Bachelor’s degree or diploma in a related field preferred
- • Basic experience in customer service, administrative support, call center operations, hospitality, retail, or similar customer-facing roles (MENA experience is a strong advantage)
- • Proficiency with Microsoft Office, Google Workspace, Excel, email management, and document formatting
- • Experience using CRM systems
- • Basic proficiency in Arabic and English (spoken and written)
- • Strong customer-first mindset, excellent communication skills, attention to detail, ability to multitask, problem-solving ability, integrity, discretion, and cultural sensitivity across MENA markets
🏖️ Benefits
- • Clear career progression paths including Senior Customer Service Representative, Team Lead, CX Specialist, Office Administrator, Operations Coordinator, Sales Support, Account Coordinator, and QA or Training Specialist
- • Opportunity to work in a dynamic, multicultural environment serving customers across the MENA region
- • Development of transferable skills in customer service, CRM systems, administrative coordination, and cross-functional collaboration
- • Inclusive workplace committed to diversity and equal opportunity regardless of nationality, gender, age, disability, or other protected status
- • Flexible work arrangements (office-based, hybrid, or remote) depending on business needs and local regulations
Skills & Technologies
About Skillerszone
Skillerszone is a technology-driven talent solutions company specializing in IT staffing, recruitment, and workforce management services. The company focuses on connecting skilled professionals with organizations seeking expertise in software development, data science, cybersecurity, and other high-demand tech domains. Operating primarily in India and serving global clients, Skillerszone leverages its industry knowledge and talent network to deliver contract, permanent, and project-based hiring solutions. It emphasizes quality placements, rapid deployment, and client satisfaction through a consultative approach to recruitment. The company supports digital transformation initiatives by providing access to niche technical talent, helping businesses scale their teams efficiently in competitive markets.
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