Job Overview
Location
Czech Republic, Prague
Job Type
Full-time
Category
Software Engineering
Date Posted
May 23, 2026
Full Job Description
đź“‹ Description
- • Provide multilingual customer service in both Czech and English to Binance users globally via ticketing systems and live chat platforms.
- • Respond to customer inquiries regarding account access, trading operations, deposit/withdrawal processes, and platform functionality with accuracy and speed.
- • Assist users with identity verification and KYC (Know Your Customer) approval processes, ensuring compliance with regulatory requirements.
- • Resolve customer complaints related to transaction delays, security alerts, platform errors, and account restrictions in a timely and professional manner.
- • Document customer interactions thoroughly in internal systems to maintain accurate records and support continuous service improvement.
- • Collaborate with internal teams including compliance, product, and technical support to escalate and resolve complex user issues.
- • Gather and relay customer feedback on platform usability, feature requests, and pain points to improve product experience and service quality.
- • Maintain high standards of empathy, patience, and professionalism when handling sensitive financial matters and emotionally charged customer situations.
- • Adhere to strict data privacy and security protocols when handling personal and financial information of users across multiple jurisdictions.
- • Meet and exceed performance metrics including response time, resolution rate, customer satisfaction scores, and first-contact resolution targets.
- • Stay updated on Binance product updates, policy changes, regulatory developments, and cryptocurrency market trends to provide informed support.
- • Work in a fast-paced, high-volume environment with fluctuating demand, requiring adaptability and strong time management skills.
- • Contribute to a culture of continuous learning by participating in training sessions, knowledge-sharing initiatives, and quality assurance reviews.
- • Support global user base across time zones, with potential for shift work including evenings, weekends, and holidays as needed.
- • Represent Binance’s brand values of transparency, security, and user empowerment in every customer interaction.
🎯 Requirements
- • Native or fluent proficiency in both Czech and English, with excellent written and verbal communication skills in both languages.
- • Proven experience in customer service, preferably within fintech, cryptocurrency, or online platform environments.
- • Ability to handle high-volume customer inquiries efficiently while maintaining accuracy and composure under pressure.
- • Strong problem-solving skills and a customer-first mindset with empathy for users facing financial or technical difficulties.
- • Familiarity with ticketing systems, live chat platforms, and CRM tools used in digital service environments.
- • Understanding of basic cryptocurrency concepts, blockchain technology, or digital asset trading is preferred.
🏖️ Benefits
- • Competitive salary with performance-based bonuses.
- • Comprehensive health and wellness coverage including medical, dental, and mental health support.
- • Flexible working hours and hybrid work options within Prague.
- • Access to Binance’s internal learning platform and professional development resources.
- • Employee discounts on trading fees and access to exclusive cryptocurrency token allocations.
- • Paid time off, public holidays, and parental leave policies aligned with Czech labor standards.
Skills & Technologies
Onsite
About Binance Holdings Limited
Binance Holdings Limited operates Binance.com, a global digital-asset exchange and blockchain infrastructure provider founded in 2017. The company offers spot, futures, and options trading, custody, staking, and payment services across more than 100 jurisdictions. It also develops Binance Smart Chain, a programmable blockchain, and runs a venture arm, Binance Labs, investing in crypto startups. Despite rapid growth, it faces compliance challenges in several countries.
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