Job Overview
Location
Portugal, Lisbon
Job Type
Full-time
Category
Software Engineering
Date Posted
May 23, 2026
Full Job Description
đź“‹ Description
- • Provide multilingual customer service in Dutch and English to Binance users globally via ticketing systems and live chat platforms.
- • Respond to customer inquiries regarding account access, trading operations, deposit and withdrawal processes, and platform functionality.
- • Assist users with identity verification and KYC/AML documentation approval processes, ensuring compliance with regulatory standards.
- • Resolve customer complaints and technical issues with accuracy, speed, and empathy, aiming for high satisfaction and retention.
- • Maintain detailed and accurate records of all customer interactions in the support ticketing system for audit and quality assurance purposes.
- • Collaborate with internal teams including compliance, product, and engineering to escalate and follow up on complex user issues.
- • Stay updated on Binance’s evolving product offerings, including trading features, finance tools, Web3 services, and payment solutions.
- • Adhere to strict security protocols when handling sensitive user data and financial information.
- • Monitor and report recurring customer pain points to improve service workflows and platform usability.
- • Meet performance metrics including response time, resolution rate, and customer satisfaction scores.
- • Work in a fast-paced, high-volume environment with fluctuating support demands due to global market activity and platform updates.
- • Contribute to a culture of continuous improvement by sharing feedback from users to enhance product design and support processes.
- • Represent Binance’s brand by delivering professional, clear, and courteous communication to users from diverse cultural and linguistic backgrounds.
- • Participate in scheduled training sessions to maintain knowledge of new features, regulatory changes, and internal policies.
- • Support peak periods including market volatility events, platform maintenance, and global holidays with flexibility and resilience.
- • Ensure all customer interactions comply with Binance’s internal guidelines and international financial regulations.
🎯 Requirements
- • Native or fluent proficiency in both Dutch and English, with excellent written and verbal communication skills.
- • Proven experience in customer service, preferably within fintech, cryptocurrency, or online platforms.
- • Ability to work efficiently in a high-volume, fast-paced support environment with strict response time targets.
- • Strong problem-solving skills and a customer-first mindset with empathy for users facing technical or financial challenges.
- • Familiarity with ticketing systems, live chat platforms, and CRM tools used in digital service environments.
- • Understanding of basic cryptocurrency concepts, blockchain technology, or digital asset trading is preferred.
🏖️ Benefits
- • Competitive salary and performance-based bonuses.
- • Flexible working hours and remote work options within Portugal.
- • Access to Binance’s internal learning resources and professional development programs.
- • Employee discounts on cryptocurrency trading fees.
- • Health and wellness benefits including medical insurance.
- • Opportunities for career advancement within Binance’s global operations.
Skills & Technologies
Onsite
About Binance Holdings Limited
Binance Holdings Limited operates Binance.com, a global digital-asset exchange and blockchain infrastructure provider founded in 2017. The company offers spot, futures, and options trading, custody, staking, and payment services across more than 100 jurisdictions. It also develops Binance Smart Chain, a programmable blockchain, and runs a venture arm, Binance Labs, investing in crypto startups. Despite rapid growth, it faces compliance challenges in several countries.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
