Customer Service Representative Full Time (Bilingual: French & English)

Wing AI Technologies, Inc.

Job Overview

Location

Philippines

Job Type

Full-time

Full Job Description

📋 Description

• Respond promptly to client emails and portal requests in both French and English regarding customer concerns
• Handle inbound and outbound phone calls, prioritizing urgent and last-minute needs from French- and English-speaking customers
• Provide empathetic, solution-oriented support to resolve customer issues efficiently and professionally
• Maintain accurate and up-to-date customer records to ensure seamless information flow and accessibility across systems
• Troubleshoot client concerns with clarity and precision, ensuring clear communication in both French and English
• Build trusted, long-term relationships with customers through proactive, friendly, and consistent interactions
• Ensure complete customer satisfaction in every engagement by going above and beyond to reassure and support clients
• Document all customer interactions and case updates in accordance with internal procedures, guidelines, and data privacy protocols
• Utilize CRM systems, VoIP platforms, and cloud-based tools to manage customer communications and case tracking
• Work within EST/PST time zones to align with client schedules and respond to time-sensitive requests
• Use word-processing software and spreadsheets (e.g., MS Office) to manage customer data and reports
• Operate online calendars and scheduling tools (e.g., Google Calendar) to coordinate customer appointments and follow-ups
• Maintain a high standard of organizational and time management skills to handle multiple customer inquiries simultaneously
• Demonstrate tech-savviness by effectively using desktop sharing, cloud services, and digital communication platforms
• Adhere strictly to data privacy and compliance standards during all customer interactions
• Work in a fully remote environment with a requirement for a USB headset with noise cancellation, working webcam, and reliable internet connectivity
• Participate in paid training programs to develop skills and ensure alignment with client-specific processes
• Collaborate within a supportive, inclusive team culture focused on customer success and employee growth
• Take advantage of performance incentives and opportunities for career advancement within the organization
• Receive holiday and overtime pay as applicable based on work schedule and hours logged

🎯 Requirements

• Fluent in English (written & spoken) and French (written & spoken)
• At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent phone, email, and instant messaging communication skills in both French and English
• Tech-savvy with experience using CRM systems, VoIP, cloud services, MS Office, and Google Calendar
• Able to work on EST/PST shift schedule
• Reliable home office setup including USB headset with noise cancellation, working webcam, 1.8 GHz processor, 4GB RAM, and minimum 25 Mbps main internet connection

🏖️ Benefits

• Health Insurance (HMO)
• Performance Incentives
• 100% Work-From-Home
• Paid Training
• Opportunities for Career Growth
• Holiday & Overtime Pay

Skills & Technologies

Swift

Remote

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Wing AI Technologies, Inc.

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About Wing AI Technologies, Inc.

Wing AI Technologies operates a phone and text-based concierge service that lets consumers outsource everyday tasks such as food ordering, courier requests, reservations, and customer-support inquiries to remote human agents supported by proprietary automation software. Users submit requests through the Wing app, WhatsApp, or SMS; agents coordinate with vendors, track orders, and handle payment, aiming to deliver results within minutes. The company monetizes via subscription plans and per-task fees while offering business-facing APIs that let restaurants and retailers receive and manage outsourced customer interactions. Headquartered in San Francisco, Wing serves individual and enterprise clients across the United States.

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