Job Overview
Location
Colombia, Bogota
Job Type
Full-time
Category
Customer Support
Date Posted
April 28, 2026
Full Job Description
đź“‹ Description
- • Customer Service Representative (German & English) at Binance Holdings Limited in Bogotá, Colombia – a client-facing role delivering top-quality assistance to users of the world’s largest cryptocurrency exchange by trading volume and registered users.
- • Day-to-day responsibilities include handling customer queries, complaints, and identification approval processes via ticketing systems and live chat, ensuring fast response times and accurate information while advocating for customers and gathering valuable feedback.
- • Binance is a trusted global blockchain ecosystem serving 300+ million users across 100+ countries, known for industry-leading security, user fund transparency, trading engine speed, deep liquidity, and a comprehensive portfolio of digital-asset products spanning trading, finance, education, research, payments, institutional services, and Web3 features.
- • The role offers the opportunity to develop expertise in cryptocurrency support, cross-cultural communication, and problem-solving within a fast-paced, innovative fintech environment, contributing to Binance’s mission of building an inclusive financial ecosystem and advancing the freedom of money worldwide.
Skills & Technologies
About Binance Holdings Limited
Binance Holdings Limited operates Binance.com, a global digital-asset exchange and blockchain infrastructure provider founded in 2017. The company offers spot, futures, and options trading, custody, staking, and payment services across more than 100 jurisdictions. It also develops Binance Smart Chain, a programmable blockchain, and runs a venture arm, Binance Labs, investing in crypto startups. Despite rapid growth, it faces compliance challenges in several countries.
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