Job Overview
Location
Greece, Athens
Job Type
Full-time
Category
Software Engineering
Date Posted
May 23, 2026
Full Job Description
đź“‹ Description
- • Provide multilingual customer service support in both Greek and English to Binance users across global markets via ticketing systems and live chat platforms.
- • Respond to customer inquiries regarding cryptocurrency trading, account verification, deposit/withdrawal processes, security protocols, and platform functionality with accuracy and speed.
- • Assist users with identity verification and KYC (Know Your Customer) approval workflows, ensuring compliance with regulatory requirements and internal policies.
- • Resolve customer complaints and technical issues related to account access, transaction delays, wallet connectivity, and platform errors in a timely and professional manner.
- • Document customer interactions thoroughly in internal systems to maintain accurate records and support continuous service improvement.
- • Collaborate with internal teams including compliance, product, and engineering to escalate complex issues and provide actionable customer feedback for platform enhancements.
- • Maintain high standards of service quality by adhering to response time SLAs and ensuring consistent, empathetic communication with users from diverse cultural backgrounds.
- • Stay updated on Binance product updates, new features, regulatory changes, and security advisories to provide informed and current support.
- • Identify recurring customer pain points and contribute to knowledge base improvements, FAQs, and self-service resources to reduce repeat inquiries.
- • Uphold Binance’s commitment to user fund transparency, security, and trust by delivering clear, accurate, and compliant information at all times.
- • Handle sensitive customer data with strict confidentiality and in alignment with data protection regulations and company policies.
- • Participate in ongoing training sessions to enhance product knowledge, communication skills, and crisis response capabilities.
- • Contribute to a positive team environment by sharing best practices, supporting peers, and maintaining a solution-oriented mindset under high-volume conditions.
- • Monitor and prioritize customer tickets based on urgency and impact, ensuring critical issues are addressed without delay.
- • Demonstrate patience and emotional intelligence when assisting users experiencing financial stress, technical confusion, or security concerns related to digital assets.
🎯 Requirements
- • Native or fluent proficiency in both Greek and English, with exceptional written and verbal communication skills in both languages
- • Proven experience in customer service, preferably within fintech, cryptocurrency, or online trading platforms
- • Strong understanding of cryptocurrency basics, including wallets, transactions, KYC/AML procedures, and common user issues
- • Ability to work efficiently in a fast-paced, high-volume support environment with strict response time requirements
- • Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) and live chat platforms
- • High level of attention to detail and accuracy when handling sensitive user data and financial transactions
🏖️ Benefits
- • Competitive salary and performance-based incentives
- • Health and wellness coverage including medical, dental, and mental health support
- • Flexible working hours and remote work options within Greece
- • Continuous learning opportunities and professional development programs
- • Access to Binance’s internal education resources and cryptocurrency-related training
- • Employee discounts on trading fees and exclusive access to new product launches
Skills & Technologies
Onsite
About Binance Holdings Limited
Binance Holdings Limited operates Binance.com, a global digital-asset exchange and blockchain infrastructure provider founded in 2017. The company offers spot, futures, and options trading, custody, staking, and payment services across more than 100 jurisdictions. It also develops Binance Smart Chain, a programmable blockchain, and runs a venture arm, Binance Labs, investing in crypto startups. Despite rapid growth, it faces compliance challenges in several countries.
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