Job Overview
Location
Philippines
Job Type
Full-time
Category
Product Management
Date Posted
May 23, 2026
Full Job Description
đź“‹ Description
- • Serve as a Customer Service Representative for a U.S.-based telehealth company specializing in GLP-1 weight loss treatments, including Semaglutide and tirzepatide, supporting approximately 2,000 active patients with 30 new patient onboards daily.
- • Conduct accurate data entry by completing patient intake forms and scheduling appointments through digital systems.
- • Contact patients via phone, email, or instant messaging to obtain missing documentation or clarify information required for treatment approval.
- • Upload patient information to the RX portal and coordinate medication submissions with pharmacy partners.
- • Communicate shipment tracking numbers to patients once medications are dispatched via FedEx.
- • Manage ongoing patient communications, addressing FAQs, feedback, concerns, and general inquiries with professionalism and empathy.
- • Perform timely follow-ups with patients to ensure adherence to treatment plans and satisfaction with service.
- • Maintain clear and consistent communication between patients and internal clinical and operational teams.
- • Utilize Monday.com CRM system to track patient interactions, update records, and manage workflow.
- • Operate within Pacific Time zone (8:00 AM – 5:00 PM PST) to align with U.S. client operations and patient needs.
- • Handle ad hoc administrative tasks as assigned to support daily operational efficiency.
- • Work fully remotely with provided tools and systems, ensuring compliance with healthcare data handling standards.
- • Participate in paid training to become proficient in RX Portal, FedEx Tracking System, and other client-specific platforms.
- • Maintain high attention to detail when processing sensitive patient health information and documentation.
- • Demonstrate proactive problem-solving and confidence in handling patient inquiries and resolving issues independently.
- • Adhere to strict confidentiality protocols when managing patient data and communications.
🎯 Requirements
- • At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
- • Excellent English communication skills, both written and verbal (at least B2 level)
- • Tech savvy and familiar with CRM systems, cloud services, VoIP, MS Office, and online scheduling tools like Google Calendar
- • Able to work graveyard shift (8:00 AM – 5:00 PM PST)
- • Reliable home office setup with USB headset with noise cancellation, working webcam, computer with at least 1.8 GHz processor and 4GB RAM, and internet speed of at least 25 Mbps
- • Proactive, detail-oriented, and able to manage time effectively in a remote work environment
🏖️ Benefits
- • Health Insurance (HMO)
- • Performance Incentives
- • Paid Training
- • 100% Work-From-Home
- • Opportunities for Career Growth
- • Holiday & Overtime Pay
Skills & Technologies
About Wing AI Technologies, Inc.
Wing AI Technologies operates a phone and text-based concierge service that lets consumers outsource everyday tasks such as food ordering, courier requests, reservations, and customer-support inquiries to remote human agents supported by proprietary automation software. Users submit requests through the Wing app, WhatsApp, or SMS; agents coordinate with vendors, track orders, and handle payment, aiming to deliver results within minutes. The company monetizes via subscription plans and per-task fees while offering business-facing APIs that let restaurants and retailers receive and manage outsourced customer interactions. Headquartered in San Francisco, Wing serves individual and enterprise clients across the United States.
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