Job Overview
Location
Remote - Michigan
Job Type
Full-time
Category
DevOps
Date Posted
June 6, 2026
Full Job Description
đź“‹ Description
- • Assist users with navigation and troubleshooting on the Redfin and Rent websites and mobile applications via phone calls and the Zendesk ticketing system.
- • Resolve technical bugs and issues reported by customers to ensure seamless platform functionality.
- • Collaborate with agents and internal teams to verify and correct data accuracy across the website and mobile apps.
- • Support customers with account maintenance tasks, including profile updates, login issues, and service adjustments.
- • Ensure a high-quality customer service experience by owning issues from initial contact through full resolution.
- • Maintain consistent communication with customers to provide clear updates and timely follow-ups on service requests.
- • Work within a rotating weekend on-call schedule to provide coverage outside standard business hours.
- • Adhere to a Monday through Friday 8 a.m. to 5 p.m. PST schedule, with occasional weekend on-call responsibilities.
- • Use Slack and AWS phone system to coordinate with team members and manage customer interactions.
- • Prioritize customer satisfaction by demonstrating empathy, patience, and persistence in resolving inquiries.
- • Maintain accurate records of customer interactions and resolutions within the Zendesk ticketing platform.
- • Adapt to changing priorities and manage multiple customer cases simultaneously without compromising service quality.
- • Contribute to a positive team culture by fostering collaboration, humility, and mutual support among colleagues.
- • Uphold company standards for professionalism, responsiveness, and customer-centric problem solving.
🎯 Requirements
- • 1-2 years of experience in Customer Service and/or Technical Support
- • Strong written and verbal communication skills
- • Ability to work independently and in a team while handling multiple tasks and shifting priorities
- • Commitment to resolving customer issues with persistence and care
- • Familiarity with Zendesk ticketing system, AWS phone system, and Slack (preferred)
- • Availability to work Monday through Friday, 8 a.m. to 5 p.m. PST, with rotating weekend on-call duties
🏖️ Benefits
- • Eligibility for medical, dental, and vision benefits
- • 401(k) retirement plan
- • Paid-time off
- • Annual bonus and incentive opportunities
- • Support for family well-being and personal health
- • Access to additional employment-related benefits detailed on company benefits page
Skills & Technologies
About Rocket Mortgage, LLC
Rocket Mortgage, LLC, formerly operating as Quicken Loans, is a Detroit-based residential mortgage lender. Founded in 1985, it provides home purchase, refinance and home-equity loans through a fully digital application, underwriting and closing process. The company serves clients in all 50 U.S. states via its Rocket Mortgage online platform and a network of loan officers, and it is the nation’s largest retail mortgage originator by volume.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Web.com Group, Inc.
23 days ago
