Job Overview
Location
Riga, Latvia
Job Type
Full-time
Category
Software Engineering
Date Posted
May 23, 2026
Full Job Description
đź“‹ Description
- • Provide multilingual customer service in both Latvian and English to Binance users globally via ticketing systems and live chat platforms.
- • Respond to customer inquiries regarding cryptocurrency trading, account access, security protocols, deposit/withdrawal processes, and platform functionality with accuracy and speed.
- • Assist users with identity verification and KYC (Know Your Customer) approval processes, ensuring compliance with regulatory requirements.
- • Resolve customer complaints and escalated issues promptly while maintaining a professional, empathetic, and solution-oriented tone.
- • Document customer interactions thoroughly in internal systems to ensure continuity of service and accurate record-keeping.
- • Collaborate with internal teams including compliance, product, and technical support to escalate and resolve complex user issues.
- • Gather and relay customer feedback on platform usability, feature requests, and pain points to improve overall user experience.
- • Adhere to strict security and data privacy protocols when handling sensitive user information and financial transactions.
- • Maintain high service standards by meeting response time targets and achieving customer satisfaction metrics.
- • Stay updated on Binance product updates, policy changes, and regulatory developments to provide accurate and current information to users.
- • Work in a fast-paced, 24/7 global support environment with rotating shifts to cover multiple time zones.
- • Contribute to team knowledge-sharing initiatives and participate in ongoing training to enhance service quality and technical proficiency.
- • Represent Binance’s commitment to financial inclusion and user empowerment through clear, patient, and culturally aware communication.
- • Ensure all customer interactions reflect Binance’s core values of transparency, security, and user-centric service.
🎯 Requirements
- • Native or fluent proficiency in both Latvian and English, with excellent written and verbal communication skills.
- • Proven experience in customer service, preferably in a fast-paced, tech-driven, or fintech environment.
- • Ability to handle sensitive financial and personal data with strict confidentiality and compliance awareness.
- • Strong problem-solving skills and a customer-first mindset with empathy for users facing technical or financial challenges.
- • Comfortable working with ticketing systems, live chat platforms, and CRM tools in a high-volume support environment.
- • Willingness to work rotating shifts, including weekends and holidays, to support global user bases.
🏖️ Benefits
- • Competitive salary with performance-based bonuses.
- • Comprehensive health and wellness coverage.
- • Opportunities for professional development and career advancement within Binance’s global teams.
- • Flexible working hours within shift patterns to support work-life balance.
Skills & Technologies
About Binance Holdings Limited
Binance Holdings Limited operates Binance.com, a global digital-asset exchange and blockchain infrastructure provider founded in 2017. The company offers spot, futures, and options trading, custody, staking, and payment services across more than 100 jurisdictions. It also develops Binance Smart Chain, a programmable blockchain, and runs a venture arm, Binance Labs, investing in crypto startups. Despite rapid growth, it faces compliance challenges in several countries.
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