Job Overview
Location
Philippines
Job Type
Full-time
Category
Software Engineering
Date Posted
May 23, 2026
Full Job Description
đź“‹ Description
- • Manage inbound and outbound customer calls to address inquiries and resolve concerns efficiently and effectively
- • Build and maintain sustainable relationships with customers through clear, proactive, and interactive communication
- • Ensure high levels of customer satisfaction in every interaction by adhering to service standards and company policies
- • Accurately document and update customer interactions, account details, and service records in designated systems
- • Follow established communication procedures, guidelines, and internal policies for all customer touchpoints
- • Engage customers with initiative and enthusiasm, going beyond basic expectations to enhance their experience
- • Perform ad hoc tasks as assigned to support team objectives and operational needs
- • Utilize CRM systems, VoIP platforms, and cloud-based tools to manage customer data and communications
- • Maintain proficiency in word-processing software (e.g., MS Office) and spreadsheets for recordkeeping and reporting
- • Schedule and manage customer appointments using online calendar systems such as Google Calendar
- • Work during US business hours (20–40 hours per week), including graveyard shift assignments as required
- • Operate a dedicated home workspace with required technical equipment including a USB headset with noise cancellation, working webcam, and reliable internet connection
- • Ensure computer specifications meet minimum requirements: 1.8 GHz processor, 4GB RAM, and stable main internet speed of at least 25 Mbps with a 10 Mbps backup connection
- • Maintain consistent availability and reliability to support global customer operations
- • Participate in paid training programs to develop skills and stay updated on tools and procedures
- • Collaborate within a supportive, inclusive remote team environment focused on growth and performance
🎯 Requirements
- • At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
- • Excellent English communication skills, both written and verbal (at least B2 level)
- • Tech-savvy with hands-on experience using CRM systems, VoIP, cloud services, MS Office, and Google Calendar
- • Reliable home setup with USB headset with noise cancellation, working webcam, 1.8 GHz processor, 4GB RAM, 25 Mbps main internet, and 10 Mbps backup internet
- • Ability to work graveyard shift during US work hours
- • Proactive, detail-oriented, and confident in handling customer interactions
🏖️ Benefits
- • Health Insurance (HMO)
- • Performance Incentives
- • Paid Training
- • 100% Work-From-Home
- • Opportunities for Career Growth
- • Holiday & Overtime Pay
Skills & Technologies
About Wing AI Technologies, Inc.
Wing AI Technologies operates a phone and text-based concierge service that lets consumers outsource everyday tasks such as food ordering, courier requests, reservations, and customer-support inquiries to remote human agents supported by proprietary automation software. Users submit requests through the Wing app, WhatsApp, or SMS; agents coordinate with vendors, track orders, and handle payment, aiming to deliver results within minutes. The company monetizes via subscription plans and per-task fees while offering business-facing APIs that let restaurants and retailers receive and manage outsourced customer interactions. Headquartered in San Francisco, Wing serves individual and enterprise clients across the United States.
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