Job Overview
Location
Slovenia, Ljubljana
Job Type
Full-time
Category
Software Engineering
Date Posted
May 23, 2026
Full Job Description
đź“‹ Description
- • Provide multilingual customer service in Slovenian and English to Binance users globally via ticketing systems and live chat platforms.
- • Respond to customer inquiries regarding account access, trading operations, deposit and withdrawal processes, and platform functionality with accuracy and speed.
- • Assist users with identity verification and KYC/AML documentation approval processes, ensuring compliance with regulatory requirements.
- • Resolve customer complaints and technical issues related to cryptocurrency transactions, wallet access, and platform errors.
- • Maintain detailed and accurate records of all customer interactions in the support ticketing system for audit and quality assurance purposes.
- • Escalate complex or high-priority cases to relevant internal teams including security, compliance, and product support.
- • Gather and relay customer feedback on platform usability, feature requests, and pain points to improve user experience.
- • Adhere to strict security protocols when handling sensitive user data and personal identification information.
- • Meet and exceed performance metrics including response time, resolution rate, and customer satisfaction scores.
- • Collaborate with cross-functional teams to ensure consistent messaging and alignment with Binance’s global support standards.
- • Stay updated on new product launches, policy changes, and regulatory updates affecting cryptocurrency services in Slovenia and internationally.
- • Work within a fast-paced, 24/7 global support environment with rotating shifts to accommodate international user time zones.
- • Demonstrate empathy and patience when assisting users experiencing financial or technical difficulties with their digital assets.
- • Maintain professional communication standards in both Slovenian and English, ensuring clarity, tone, and cultural appropriateness.
- • Participate in ongoing training sessions to enhance product knowledge, compliance understanding, and customer service techniques.
- • Contribute to team knowledge bases by documenting common issues and effective resolution strategies.
- • Support Binance’s mission of advancing financial freedom by delivering reliable, secure, and user-centric service to a diverse global customer base.
🎯 Requirements
- • Native or fluent proficiency in Slovenian and English, both written and spoken
- • Proven experience in customer service, preferably in fintech, cryptocurrency, or online platform support
- • Strong understanding of KYC/AML procedures and experience handling sensitive user documentation
- • Ability to work in a fast-paced, high-volume support environment with strict response time targets
🏖️ Benefits
- • Competitive salary and performance-based bonuses
- • Health and wellness benefits including medical insurance
- • Flexible working hours and remote work options within Slovenia
- • Opportunities for professional development and career advancement within Binance
Skills & Technologies
Onsite
About Binance Holdings Limited
Binance Holdings Limited operates Binance.com, a global digital-asset exchange and blockchain infrastructure provider founded in 2017. The company offers spot, futures, and options trading, custody, staking, and payment services across more than 100 jurisdictions. It also develops Binance Smart Chain, a programmable blockchain, and runs a venture arm, Binance Labs, investing in crypto startups. Despite rapid growth, it faces compliance challenges in several countries.
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