Job Overview
Location
Remote, AZ
Job Type
Full-time
Category
Customer Support
Date Posted
July 10, 2026
Full Job Description
đź“‹ Description
- • We are seeking a Customer Service Representative to join our team, serving as the first point of contact for members while resolving questions and concerns in an accurate and timely manner.
- • This role supports members by coordinating transportation services, documenting interactions, and ensuring a positive experience that contributes to improved health outcomes.
- • The ideal candidate will have excellent customer service and interpersonal skills, with the ability to work independently and as part of a team.
- • The role requires the ability to quickly learn new technology and processes, understand and follow complex instructions, and accurately type at least 35 words per minute.
- • The Customer Service Representative will assist customers with transportation questions and concerns, schedule, modify, and cancel reservations as requested, and obtain and document details of customer complaints and concerns.
- • The role also involves ensuring all relevant customer information is accurately documented, attending required meetings and adhering to company policies and procedures, and maintaining acceptable attendance and punctuality standards.
- • The Customer Service Representative will also ensure accurate trip data entry and documentation, maintain a polite, professional, and courteous demeanor at all times, and demonstrate commitment to producing high-quality work.
- • The role requires the ability to work in a 24/7/365 contact center environment, with schedules that may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage.
- • The ideal candidate will be able to participate in additional projects or duties as assigned.
🎯 Requirements
- • High School Diploma preferred
- • 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
- • Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
- • Ability to quickly learn new technology and processes. Understand and follow complex instructions
- • Ability to accurately type at least 35 words per minute
🏖️ Benefits
- • Medical, Dental, and Vision insurance
- • Employer Paid Basic Life Insurance and AD&D
- • Voluntary Life Insurance (Employee/Spouse/Child)
- • Health Care and Dependent Care Flexible Spending Accounts
- • Pre-Tax and Post-Tax Commuter and Parking Benefits
- • 401(k) Retirement Savings Plan with Company Match
- • Paid Time Off
- • Paid Parental Leave
- • Short-Term and Long-Term Disability
- • Tuition Reimbursement
- • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Modivcare Inc.
Modivcare Inc. provides non-emergency medical transportation, personal care, remote patient monitoring, and nutritional meal delivery services across the United States. It partners with state Medicaid programs, health plans, and managed care organizations to coordinate access to care for underserved and complex populations. Through technology-enabled logistics and a national network of transportation and care providers, the company aims to reduce healthcare costs and improve outcomes by addressing social determinants of health such as mobility, nutrition, and chronic disease management.
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