Job Overview
Location
Home-Based - GBR
Job Type
Full-time
Category
Customer Support
Date Posted
April 18, 2026
Full Job Description
đź“‹ Description
- • Customer Service Representatives at Capita Pensions Solutions handle inbound calls from pension scheme members and beneficiaries, providing support on a wide range of pension-related enquiries.
- • Day-to-day responsibilities include managing high-volume inbound calls, resolving queries efficiently within service level agreements, and developing skills through comprehensive virtual training and team support in a fast-paced environment.
- • The role is part of Capita Pension Solutions, one of the UK’s leading pension firms serving over 450 schemes and 6 million members, offering end-to-end pension administration, data solutions, and member communications.
- • Employees can develop strong customer service, communication, and problem-solving skills, gain pensions knowledge, and build experience in a specialist team with opportunities for growth and skill enhancement.
🎯 Requirements
- • Proven call centre experience with high-volume inbound call handling
- • Excellent telephone manner, empathy, and ability to build strong rapport
- • Genuine passion for customer service and ability to resolve queries quickly and efficiently
- • Excellent attention to detail, prioritisation, and initiative
- • Knowledge and experience of pensions (advantageous but not essential)
- • Experience with AWS (advantageous but not essential)
🏖️ Benefits
- • Starting salary of £25,155 per annum
- • 23 days’ holiday (rising to 27) with option to buy additional days
- • Company matched pension and life assurance
- • Discounted insurance policies and retail, health, wellbeing, travel, and technology discounts
- • 15 weeks’ fully paid maternity, adoption, and shared parental leave
- • Enhanced security clearance required (minimum 5 years UK residency)
Skills & Technologies
About Capita plc
Capita plc is a UK-based business process outsourcing and professional services company. It provides customer management, administration, and consulting services to central and local government, defence, education, transport, and private-sector clients. Capita operates in technology, people, and business process solutions, handling functions such as customer service, HR, finance, and digital transformation. The company manages large-scale contracts, including health assessments, learning services, and emergency response systems. Founded in 1984 and headquartered in London, Capita employs tens of thousands across the UK and internationally, delivering managed services and technology-enabled solutions to improve operational efficiency and public service outcomes.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
