Job Overview
Location
USA, TN, Chattanooga, Remote
Job Type
Full-time
Category
Product Management
Date Posted
June 23, 2026
Full Job Description
đź“‹ Description
- • Provide vital customer service support to Medicare and Medicaid eligible members by assisting with provider searches, billing issue resolution, prescription requests, and other healthcare-related inquiries.
- • Handle customer service interactions via multiple channels including phone, chat, email, and Microsoft Teams.
- • Accurately document all customer communications in real-time while simultaneously speaking with customers and typing detailed notes.
- • Resolve customer inquiries promptly and effectively, aiming for first-contact resolution through clear education and guidance.
- • Participate in a 20-week structured training program with mandatory attendance and required testing to qualify for the role.
- • Work scheduled hours during training from 8:00 a.m. to 4:30 p.m. EST, Monday through Friday.
- • After training, work rotating weekly shifts that may include early starts as early as 8:00 a.m. EST or late ends as late as 9:00 p.m. EST.
- • Be available to work weekends during the enrollment season (October through March), from 8:00 a.m. to 9:00 p.m. EST.
- • Work on select holidays including the Friday after Thanksgiving, Christmas Eve, New Year’s Day, and Martin Luther King Jr. Day.
- • Maintain flexibility to adhere to assigned schedules and work overtime as required to meet operational needs.
- • Demonstrate patience, strong problem-solving skills, and the ability to work independently under general supervision while collaborating as part of a team.
- • Ensure all interactions comply with company policies and regulatory standards for healthcare customer service.
- • Maintain high standards of professionalism, accuracy, and confidentiality in handling sensitive member information.
- • Meet minimum performance expectations if currently employed by BlueCross BlueShield of Tennessee.
🎯 Requirements
- • High School Diploma or equivalent
- • At least one year of experience in a customer service support role
- • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- • Ability to talk and type simultaneously with clarity and accuracy
- • Strong oral and written communication skills
- • Independent decision-making and problem-solving abilities
🏖️ Benefits
- • Structured 20-week paid training program with clear progression to full-time role
- • Rotating shift schedule offering flexibility in work hours after training
- • Opportunity to work during high-demand enrollment season with potential for additional hours
- • Employment with a major healthcare provider committed to equal opportunity and inclusive hiring practices
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About BlueCross BlueShield of Tennessee
BlueCross BlueShield of Tennessee is the largest health-benefit plan company headquartered in the state, providing medical, dental, vision, and Medicare Advantage coverage to individuals, employers, and government programs. Founded in 1945 as a nonprofit mutual insurance company, it administers benefits for more than 3 million members through statewide provider networks, care-management programs, and digital health services. The company also engages in community health initiatives, preventive-care outreach, and value-based reimbursement models to improve outcomes and manage costs across Tennessee.
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