Job Overview
Location
Remote - NOAM
Job Type
Full-time
Category
Customer Support
Date Posted
July 16, 2026
Full Job Description
đź“‹ Description
- • Act as a crucial link between our On-Demand Customer Success team and customers facing critical challenges.
- • Restore stability and drive meaningful outcomes by leading focused, short-term engagements.
- • Diagnose and resolve high-impact issues, rebuild customer confidence, and ensure they are left in a successful state.
- • Take full ownership of high-impact, time-bound engagements aimed at stabilizing customer accounts and resolving critical issues.
- • Serve as the direct liaison for customers, building rapport and trust.
- • Work closely with a variety of internal teams, including Support, Product, Sales, and Tech Services.
- • Mitigate first-tier customer escalations by diving deep into the issues.
- • Participate in and lead root cause analysis sessions to not only resolve the current problem but also to identify patterns and proactively share insights with the broader team to improve future processes.
- • Provide regular updates on customer progress, meticulously gather details, and track deliverables to ensure successful and measurable outcomes for each engagement.
- • Directly configure and customize the Bullhorn solution to address specific customer issues and pain points.
- • Drive progress by providing regular updates to stakeholders, both internal and external.
- • Lead and participate in weekly operations meetings to review customer mutual action plans, documenting next steps and assigning clear ownership for tasks.
- • Represent the voice of the customer within the company, advocating for product or process improvements when you identify recurring friction or pain points.
- • Act as the primary technical owner for all changes and adjustments made during a customer engagement, ensuring the integrity and stability of their solution.
- • Contribute feedback to help refine and develop our business programs, leveraging your frontline experience to improve our offerings.
🎯 Requirements
- • 2-3 years of professional experience in a customer-facing technical role such as customer success, technical support, or consulting.
- • Demonstrated experience in problem-solving and driving results quickly using a proactive, hands-on approach.
- • Proven ability to manage multiple priorities and work independently in a fast-paced environment.
- • Prior experience working cross-functionally and influencing internal teams without direct authority.
🏖️ Benefits
- • Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more.
- • Unlimited Planned Paid Time Off.
- • Global Mental Health Support.
- • On-Demand Learning & Development.
- • Quarterly paid volunteer days.
- • Lucrative Employee Referral Program (eligible for prior to your first day).
- • Company-wide mentor program.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Bullhorn, Inc.
Bullhorn is a cloud-based software company that provides customer relationship management and applicant tracking systems for the global staffing and recruiting industry. The platform automates workflows across the entire recruitment lifecycle, from candidate sourcing and engagement to placement and back-office management. Founded in 1999 and headquartered in Boston, Massachusetts, Bullhorn serves thousands of recruitment agencies worldwide, integrating email, voice, text, and analytics tools to improve recruiter productivity and client service. The company also offers marketplace integrations and AI-driven insights to help agencies scale operations and increase revenue.
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