Job Overview
Location
Remote, United States
Job Type
Full-time
Category
Software Engineering
Date Posted
May 23, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary technical advisor and trusted partner to HubSpot clients, guiding them through platform implementation, optimization, and strategic growth initiatives.
- • Collaborate directly with clients to understand their business goals, marketing workflows, sales processes, and customer service needs, then design tailored HubSpot solutions that drive measurable outcomes.
- • Lead end-to-end implementation of HubSpot CRM, Marketing Hub, Sales Hub, and Service Hub, ensuring seamless integration with existing tools and systems.
- • Conduct discovery workshops, technical assessments, and gap analyses to identify opportunities for automation, lead nurturing, reporting improvements, and pipeline efficiency.
- • Translate complex HubSpot features into clear, actionable strategies for non-technical stakeholders, including executives, marketing teams, and sales leaders.
- • Develop and deliver customized training sessions, documentation, and best practice guides to empower clients to maximize their HubSpot investment independently.
- • Work closely with SmartBug’s internal teams — including implementation specialists, developers, and account managers — to ensure client success from onboarding through long-term adoption.
- • Monitor client health metrics and proactively identify risks or expansion opportunities, acting as the central point of contact for all technical and strategic client inquiries.
- • Stay current with HubSpot product updates, new features, and ecosystem integrations to provide clients with cutting-edge, future-proof solutions.
- • Prepare and present client success reports that focus on revenue impact, lead conversion rates, customer retention, and ROI — not vanity metrics.
- • Advocate for client feedback within SmartBug’s product and service teams to influence roadmap priorities and improve overall client experience.
- • Maintain deep expertise in HubSpot’s certification paths and industry best practices, ensuring all client solutions align with HubSpot’s standards and compliance requirements.
- • Build long-term relationships based on trust, transparency, and consistent delivery of results — contributing to SmartBug’s industry-leading client retention rate.
- • Represent SmartBug Media at HubSpot events, webinars, and partner forums, reinforcing our reputation as a top-tier HubSpot solutions provider.
🎯 Requirements
- • Proven experience as a Customer Solutions Architect, Implementation Consultant, or similar role within the HubSpot ecosystem
- • HubSpot Certification (Marketing, Sales, and/or Service Hub) required
- • Demonstrated ability to design and execute end-to-end CRM and marketing automation implementations
- • Strong understanding of B2B sales and marketing workflows, lead scoring, email automation, and CRM data hygiene
- • Excellent communication and presentation skills with the ability to translate technical concepts for executive audiences
- • Experience working remotely with distributed teams and managing client expectations across time zones
🏖️ Benefits
- • Fully remote work environment with no requirement to relocate
- • Competitive salary and performance-based bonuses
- • Comprehensive health, dental, and vision insurance
- • Unlimited PTO with a mandatory minimum of two weeks off per year
- • Professional development stipend for certifications, courses, and conferences
- • Quarterly team retreats to foster connection and collaboration
Skills & Technologies
About SmartBug Media
SmartBug Media is a premier full-service digital agency and the most decorated HubSpot Elite Partner, delivering comprehensive solutions across the entire customer lifecycle. They empower businesses by optimizing demand generation, sales enablement, revenue operations, web development, and customer success, utilizing HubSpot’s full suite of Marketing, Sales, Service, Content, Commerce, and Data Hubs, alongside advanced AI solutions. Serving diverse industries including Healthcare, SaaS, and Manufacturing, SmartBug Media focuses on driving predictable growth and efficiency. With a team of over 250 experts, they were recognized as the 2024 North American Partner of the Year, providing expert-led strategies and technology integration to a broad client base.
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