Job Overview
Location
US Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
May 27, 2026
Full Job Description
đź“‹ Description
- • Lead client success initiatives for a portfolio of U.S. bank and credit union clients, ensuring maximum value derived from Alkami’s digital banking platform.
- • Build and maintain strategic relationships with executive decision-makers and influencers at client institutions, converting them into Alkami champions.
- • Understand clients’ business objectives, digital transformation goals, and industry trends to provide tailored strategic consultation and guidance.
- • Develop and execute clear, measurable client success plans that align with client goals and track progress toward desired outcomes.
- • Serve as the primary expert on Alkami’s platform, advising clients on optimal use of features to achieve digital banking and customer engagement objectives.
- • Monitor client health metrics and product engagement data to proactively identify risks and implement mitigation strategies.
- • Conduct regular business reviews with clients to celebrate successes, uncover expansion opportunities, and reinforce long-term partnership value.
- • Collaborate cross-functionally with product, engineering, marketing, and support teams to advocate for client needs and drive solutions.
- • Escalate critical client issues and mobilize internal resources to ensure timely resolution and client satisfaction.
- • Use data-driven insights to influence client decisions and guide internal team priorities toward improved client outcomes.
- • Design and lead cross-functional initiatives that enhance the overall client experience and foster loyalty and retention.
- • Maintain accurate client records and activity tracking in Salesforce and/or Gainsight to ensure visibility and accountability across teams.
- • Prepare and deliver presentations using Google Slides to communicate roadmap updates, success metrics, and strategic recommendations to clients and internal stakeholders.
- • Travel up to 25% as needed to meet with clients, attend industry events, or support internal team initiatives.
- • Contribute to building a high-performing Client Success culture by sharing best practices, mentoring peers, and participating in team development projects.
- • Perform additional duties as assigned to support the growth and effectiveness of the Client Success team.
🎯 Requirements
- • 5+ years of relevant experience in Client Success with a proven track record of managing client relationships and driving account growth
- • Experience working with financial institutions, particularly in digital banking or financial services
- • Proven ability to manage multiple priorities effectively and work independently with strong organizational skills
- • Strong verbal and written communication skills
- • Experience using Salesforce and/or Gainsight
- • Willingness and ability to travel up to 25%
🏖️ Benefits
- • Remote-first work environment
- • Unlimited paid time off
- • 401(k) with employer match
- • Competitive salary range of $113,000 - $125,000
- • Inclusive and diverse company culture
- • Opportunity to work with a fast-growing SaaS company recognized for best workplace culture and career growth
Skills & Technologies
About Alkami Technology, Inc.
Alkami Technology provides cloud-based digital banking solutions for U.S. credit unions and banks. Its platform offers account opening, payments, card management, analytics, marketing, and security tools through a single integrated interface designed for web and mobile. The company serves financial institutions seeking to modernize customer experience, streamline operations, and deploy new products rapidly without extensive in-house development. Headquartered in Plano, Texas, Alkami supports clients ranging from community banks to large credit unions, delivering scalable infrastructure and ongoing updates aligned with regulatory and technological changes.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
