Job Overview
Location
Abu Dhabi
Job Type
Part-time
Category
Software Engineering
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • Provide first-line IT support for a 70+ person global team, resolving hardware, software, and account issues across macOS and Windows environments both on-site and remotely.
- • Own end-to-end employee onboarding, including device provisioning, account creation, Okta SSO configuration, and coordination with HR and hiring managers to ensure seamless Day 1 setups.
- • Execute offboarding procedures on an employee’s last day: disabling all system accounts, revoking access permissions, recovering company equipment, and maintaining accurate, audit-ready logs compliant with SOC 2 requirements.
- • Manage and fulfill all access requests within a strict 2-hour SLA, routing Tier 2/3 requests to appropriate approvers and tracking them to resolution.
- • Maintain and update IT runbooks and self-service resources to reduce recurring help desk tickets and improve team autonomy.
- • Support AV systems in conference rooms across all office locations, including setup, troubleshooting, and ensuring reliability for hybrid and in-person meetings.
- • Assist in maintaining office network infrastructure, diagnosing and resolving connectivity issues for employees in Abu Dhabi and other MENA office locations.
- • Serve as the primary IT point of contact for MENA region employees, handling remote support, hardware logistics, and new hire equipment coordination.
- • Work closely with the Security & IT team to enforce corporate security policies, ensure compliance with access entitlement models, and support audit readiness.
- • Proactively identify recurring issues and propose improvements to streamline workflows, reduce ticket volume, and enhance overall IT efficiency.
- • Operate independently with high reliability, managing multiple open requests without delay or oversight, while maintaining clear communication with non-technical staff.
- • Adapt quickly to evolving systems and processes in a fast-scaling AI startup environment, prioritizing security, accuracy, and employee experience.
🎯 Requirements
- • 2+ years of IT support or helpdesk experience, preferably in a startup environment
- • Proficiency in Okta for provisioning, group management, and SSO troubleshooting
- • Demonstrated experience running end-to-end onboarding and offboarding workflows with strict security protocols
- • Strong organizational skills and ability to manage multiple concurrent tasks without dropping deadlines
- • Clear communication skills for supporting non-technical employees
- • Ability to work independently and proactively surface technical issues before they escalate
🏖️ Benefits
- • Real ownership of IT operations from day one, not just ticket execution
- • Opportunity to grow from part-time (~20 hrs/week) to full-time role as the team scales
- • Competitive hourly compensation
- • Work at a company deploying AI to governments, healthcare systems, and critical industries
Skills & Technologies
About BrainCo Inc.
BrainCo Inc. is a company focused on the development and commercialization of advanced brain-computer interface (BCI) technology. Their core product, the "MindLink" system, aims to enable seamless communication and control between the human brain and external devices. This technology has potential applications in various fields, including neurorehabilitation for patients with motor impairments, assistive technologies for individuals with disabilities, and potentially in advanced gaming and virtual reality experiences. BrainCo is dedicated to pushing the boundaries of neuroscience and engineering to unlock new possibilities for human-computer interaction and enhance quality of life through innovative BCI solutions.
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