Job Overview
Location
New York
Job Type
Full-time
Category
Software Engineering
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Own a named portfolio of clients, managing relationships from onboarding through long-term retention and ensuring sustained platform value
- • Vibe code daily by pulling data from the platform, writing SQL queries against the data warehouse, reading relevant code paths, and shipping fixes to unblock clients
- • Translate real client pain points into actionable product insights by surfacing gaps, tracking adoption signals, and influencing the product roadmap through data and intuition
- • Act as the internal and external voice of the client, building trust with engineering, product, sales, and compliance teams to advocate for high-impact fixes
- • Drive client growth by turning exceptional support experiences into referrals and ensuring a magical experience for sophisticated traders
- • Collaborate across Product, Engineering, Sales, Support, and Compliance to deliver white-glove service to Polymarket’s most active users
- • Monitor and improve support operations by ensuring the support organization gets 1% better every single day
- • Debug API requests and development environments to resolve technical issues impacting client usage
- • Use first-hand client feedback to shape product decisions and prioritize features that directly address user needs
- • Maintain high standards of communication in online and community settings with clear, fast, and human-written responses
- • Balance and manage 10+ live client threads simultaneously without dropping any, demonstrating strong prioritization and attention to detail
- • Serve as a mini-founder within a startup-like team inside Polymarket, operating with autonomy and ownership over client outcomes
- • Work directly with institutional clients, high-stakes power users, and sophisticated traders to understand their unique market behaviors and technical requirements
- • Contribute to building Polymarket as a ubiquitous beacon of truth in global media by enhancing platform reliability and user experience
🎯 Requirements
- • 1+ years of experience in developer, customer engineering, or technical support roles
- • Strong technical background as an engineer with a passion for working closely with customers and product teams
- • Proficiency in at least one programming language (Python, TypeScript/JavaScript, SQL)
- • Comfortable debugging API requests and development environments
- • Excellent written and verbal communication skills, especially in online and community settings with strong tone-reading ability
- • Strong prioritization, time management, and attention to detail with ability to manage 10+ live client threads simultaneously
🏖️ Benefits
- • Competitive salary & equity
- • Unlimited PTO
- • Full Health, Vision, & Dental coverage
- • 401k match
- • Equinox membership
- • Hardware setup: new MacBook Pro, big display, & accessories
Skills & Technologies
About Polymarket Inc.
Polymarket is a decentralized prediction market platform that allows users to trade on the outcomes of future events. Operating on blockchain technology, it enables individuals to bet on a wide range of topics, including politics, current events, and cryptocurrency. The platform facilitates transparent and trustless trading by leveraging smart contracts, ensuring that payouts are automatically executed based on verified event resolutions. Polymarket aims to democratize information and provide a novel way for people to engage with and profit from their insights into the future, fostering a global community of informed predictors.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
