Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success
Date Posted
February 12, 2026
Full Job Description
đź“‹ Description
- • Join Perplexity as a Customer Success Associate for Comet Browser, a groundbreaking AI-native browsing experience, and become an indispensable technical resource for our rapidly growing user base.
- • In this pivotal role, you will be at the forefront of empowering users to overcome complex technical challenges and unlock the full potential of Comet's advanced AI capabilities, ensuring they derive maximum value from our innovative product.
- • You will serve as the primary technical point of contact for Comet browser users, offering expert troubleshooting assistance and providing insightful guidance on best practices for leveraging the platform's unique features.
- • Your deep understanding of the Comet browser will enable you to grow into the go-to expert for both technical and functional inquiries, instilling confidence in users and internal teams alike as they navigate and utilize our AI-powered browsing solution.
- • A significant aspect of your role will involve collaborating closely with our Enterprise, Mobile, and Desktop engineering teams to swiftly resolve user issues and strategically coordinate resources across different departments, ensuring a seamless and efficient support experience.
- • You will act as a crucial bridge between user feedback and product development, translating critical learnings from user issues and support interactions into actionable insights for scalable solutions.
- • This translation will involve working hand-in-hand with our Engineering and Go-To-Market teams to champion and implement product enhancements, workflow optimizations, and support process improvements that directly address user needs and enhance the overall customer journey.
- • Building and nurturing strong, trust-based relationships with key Comet Enterprise users will be paramount. You will proactively engage with these strategic accounts to deeply understand their specific workflows and ensure their continued success and satisfaction with the Comet browser.
- • Your expertise will be instrumental in identifying and diagnosing technical pain points not only within our Comet browser solution but also within our customers' unique implementation environments.
- • You will leverage your experience with AI tools to not only optimize your own workflows but also to guide users and internal teams on how to harness AI for improved efficiency and productivity within their browsing activities.
- • This role offers a unique opportunity to influence the direction of a cutting-edge AI product by providing direct, impactful feedback based on real-world user interactions and technical challenges.
- • You will contribute to the development of comprehensive knowledge base articles, FAQs, and troubleshooting guides, empowering users with self-service resources and reducing reliance on direct support.
- • Proactively monitor user feedback channels, including support tickets, forums, and social media, to identify emerging trends and potential issues before they escalate.
- • Participate in user onboarding sessions, providing technical guidance and ensuring new users are set up for success from the outset.
- • Collaborate with the product team to test new features and provide feedback from a customer support perspective, ensuring usability and technical soundness.
- • Analyze support metrics and user behavior data to identify areas for improvement in both the product and the customer support strategy.
- • Advocate for the customer internally, ensuring their voice is heard and considered in product development and strategic decision-making.
- • Develop a deep and nuanced understanding of various user use cases and workflows to provide tailored support and identify opportunities for product enhancement.
- • Contribute to a culture of continuous learning and improvement within the customer success team, sharing knowledge and best practices with colleagues.
- • This role is ideal for someone who thrives in a fast-paced, dynamic environment and is passionate about helping users succeed with innovative technology.
🎯 Requirements
- • Minimum of 3 years of experience in technical support engineering roles, with a strong emphasis on application development and troubleshooting.
- • Proven ability to meticulously identify and diagnose technical pain points within software solutions and customer implementations.
- • Demonstrated experience in leveraging AI tools and technologies to optimize workflows and enhance team efficiency.
- • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences.
- • Strong analytical and problem-solving skills, with a knack for deep-diving into issues to find root causes.
🏖️ Benefits
- • Fully Remote Work Environment: Enjoy the flexibility and work-life balance of a remote position.
- • Competitive Salary and Equity: Be rewarded with a competitive compensation package, including stock options.
- • Comprehensive Health Benefits: Access to excellent health, dental, and vision insurance plans.
- • Professional Development Opportunities: Invest in your growth with opportunities for learning and skill development.
- • Impactful Work: Play a key role in shaping the future of an innovative AI product and directly contribute to user success.
Skills & Technologies
Junior
Remote
About Perplexity AI, Inc.
Perplexity AI operates an AI-powered conversational search engine that answers queries by synthesizing live web information. The platform combines large language models with real-time retrieval, citing sources for transparency. Founded in 2022, the San Francisco-based company offers free and subscription tiers, mobile apps, and browser extensions, targeting consumers and enterprises seeking accurate, verifiable answers instead of traditional link lists.
