Job Overview
Location
USA
Job Type
Full-time
Category
DevOps
Date Posted
February 28, 2026
Full Job Description
📋 Description
- • Stedi is revolutionizing the healthcare industry by building the world's first programmable healthcare clearinghouse. We are seeking a highly motivated and technically adept Customer Success Engineer to join our rapidly growing team and play a pivotal role in ensuring our customers achieve maximum value from our innovative platform. This is a unique opportunity to be at the forefront of healthcare technology, working directly with clients to facilitate seamless and efficient healthcare transactions.
- • As a Customer Success Engineer, you will be the primary technical point of contact for our customers, guiding them through the entire lifecycle of their engagement with Stedi. Your mission will be to empower our clients, ranging from cutting-edge healthcare technology companies to established industry players, to leverage Stedi's modern API interfaces and traditional EDI processes for critical transactions like claims, eligibility checks, prior authorizations, and remittances.
- • You will be instrumental in onboarding new customers, from the initial proof-of-concept phase through to full production deployment. This involves understanding their unique workflows, configuring Stedi's services to meet their specific needs, and ensuring they can process production claims and eligibility checks with speed and accuracy. Your proactive support will directly contribute to their success and, by extension, Stedi's growth.
- • A significant part of your role will involve collaborating closely with customers through dedicated Slack channels, providing timely and expert assistance. You will be responsible for triaging incoming requests, troubleshooting issues, and offering clear explanations for complex payer responses related to claims, remittances, and eligibility checks. Your ability to translate technical challenges into actionable solutions will be key.
- • Beyond reactive support, you will proactively identify opportunities for product improvement. By deeply understanding customer pain points and operational challenges, you will identify product gaps and translate these insights into well-documented issues and feature requests for our product and engineering teams. This feedback loop is crucial for shaping Stedi's product roadmap and ensuring we continue to innovate and meet the evolving needs of the healthcare market.
- • You will also contribute to building a robust knowledge base for both our customers and internal teams. This includes developing and refining external documentation, creating comprehensive internal runbooks, and documenting frequently asked questions. The ultimate goal is to foster customer self-sufficiency and enable broader adoption of Stedi's capabilities.
- • Leveraging data will be an integral part of your role. You will utilize customer usage data and interaction metrics to proactively anticipate customer needs, monitor overall customer health, and identify trends that can improve retention strategies. This data-driven approach ensures we are continuously optimizing the customer experience.
- • This role demands a blend of deep technical expertise, strong communication skills, and a genuine passion for customer advocacy. You will need to be comfortable navigating complex technical landscapes, understanding healthcare revenue cycle management (RCM) processes, and translating technical jargon into clear, actionable advice for clients.
- • You will be a key contributor to Stedi's reputation as a customer-first organization. Your dedication to understanding customer challenges, providing exceptional support, and advocating for their needs internally will directly impact customer satisfaction and loyalty. The fast-paced nature of our work requires you to be hyper-responsive, organized, and capable of managing multiple priorities simultaneously.
- • Stedi's commitment to automation and eliminating toil extends to our customer success efforts. You will be encouraged to find innovative ways to streamline processes, improve efficiency, and enhance the overall customer experience. Your ability to think critically and propose solutions that scale will be highly valued.
- • This position offers a unique opportunity to grow within a rapidly expanding company that is backed by top-tier investors and is recognized as one of the fastest-growing SaaS vendors. You will work alongside a passionate team of engineers and designers who are dedicated to building exceptional products and a lean business team that supports the company's infrastructure. Your contributions will have a tangible impact on Stedi's success and the future of healthcare transactions.
🎯 Requirements
- • Subject matter expertise in healthcare revenue cycle management (RCM), including a deep understanding of eligibility checks, claims submission, claim status inquiries, and ERA reconciliation.
- • Proven technical proficiency, including experience with APIs, JSON, X12, and other data formats, coupled with the ability to integrate and troubleshoot technical solutions.
- • Demonstrated product mindset with the ability to identify product gaps, articulate requirements, and ensure solutions meet customer needs.
- • Exceptional organizational skills, with a proven ability to manage multiple customer threads simultaneously and maintain a high level of responsiveness and thoroughness.
- • Deep customer empathy and a strong focus on building and maintaining customer relationships, coupled with the ability to delve into technical product details.
- • Resourceful, self-motivating, and self-disciplined with a proactive approach to problem-solving and a willingness to put in the necessary effort to achieve goals.
- • Prior experience in customer-facing roles such as customer success, technical support, or similar positions.
- • Ability to thrive in a fast-paced environment, demonstrating urgency in both external and internal communications, and proactively seeking help when needed.
🏖️ Benefits
- • Competitive annual compensation range of $140,000-$200,000 (OTE for roles with variable components).
- • Comprehensive health, dental, and vision insurance plans.
- • Generous paid time off (PTO) and company holidays.
- • Opportunities for professional development and continuous learning.
- • Remote work flexibility within the USA.
- • Stock options or equity in a rapidly growing company.
Skills & Technologies
Go
REST
Remote
$140k-200k
About Stedi, Inc.
Stedi provides a cloud-native electronic data interchange (EDI) platform that automates B2B transaction workflows for retailers, brands, suppliers, and third-party logistics providers. Its API-first infrastructure replaces legacy VANs and on-premise software with modern JSON/REST interfaces, enabling real-time order processing, inventory updates, shipment notifications, and invoice exchange. The company offers pre-built connectors, mapping tools, and compliance validation for ANSI X12 and EDIFACT standards, allowing customers to onboard trading partners quickly and scale operations without dedicated EDI teams.
