Customer Success Manager

📋 Description

• • Customer Success Manager responsible for owning the end-to-end customer journey for ~150 mid-market customers across North and South America, ensuring rapid activation, long-term adoption, retention, and expansion of Hubstaff.
• • Day-to-day activities include leading client onboarding and activation, conducting value-driven business reviews, managing renewals and expansion opportunities, building trust-based relationships with key stakeholders, delivering account insights on health and risk, developing scalable playbooks, using data to monitor adoption and engagement, educating customers via webinars and resources, collaborating cross-functionally with Product, Support, and Engineering, and iterating on engagement strategies to improve outcomes.
• • Hubstaff is a remote-first company trusted by 95,000+ businesses globally, providing time tracking, team management, project insights, and payroll automation to help distributed teams work smarter; the company has operated remotely for over a decade and emphasizes autonomy, trust, and work-life balance.
• • In this role, the individual will develop deep expertise in SaaS customer lifecycle management, strengthen strategic advisory and data-driven decision-making skills, influence product roadmap through customer feedback, and advance their career through mentorship, skill development programs, and clear progression pathways in a high-growth, evolving environment.