Job Overview
Location
Remote - US
Job Type
Full-time
Category
Software Engineering
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Own a portfolio of 15–20 Enterprise accounts with >$50K ARR, serving as the primary strategic partner throughout the post-sale lifecycle
- • Maintain a documented "why Common Room" success plan for every account, tied to a specific business problem and updated after every QBR
- • Build and cultivate multi-threaded relationships across champions, economic buyers, executive sponsors, RevOps leads, and GTM engineers; proactively identify and close relationship gaps before they become renewal risks
- • Develop deep expertise in Common Room’s data model, signal types, integrations, and platform configuration to become the customer’s most knowledgeable resource
- • Consult on GTM workflow architecture and use-case design, evaluating whether customers are using the product in alignment with their business goals and GTM motion
- • Gain fluency in Common Room’s MCP and CLI capabilities and advise customers on transitioning from UI-first adoption to MCP-embedded and CLI-automated production workflows
- • Recognize each customer’s adoption maturity level (UI-first, MCP-embedded, CLI-automated) and actively drive progression as part of expansion strategy
- • Translate technical questions and integration challenges into clear guidance; independently handle Tier 1–2 technical inquiries without escalation
- • Advise customers on how Common Room integrates with and amplifies their existing tech stack, including CRM, CDP, data warehouse, and AI tooling
- • Deliver consistent partnership health summaries and value realization recaps, building evidence of outcomes throughout the year to strengthen renewal conversations
- • Drive platform adoption by tying customer goals and strategies to measurable outcomes unlocked through Common Room’s MCP and CLI features
- • Identify early risk signals—such as champion changes, adoption gaps, or organizational shifts—and implement mitigation plans before issues escalate
- • Deliver recurring, account-specific recommendations derived from Common Room product signals and aligned with each customer’s documented success criteria
- • Partner with Account Managers on expansion opportunities, connecting product adoption trends to upsell and cross-sell conversations
- • Facilitate QBRs and EBRs that include a growth narrative anchored in MCP, CLI, and AI workflow opportunities
- • Translate MCP and CLI outcomes into executive-level metrics such as pipeline velocity, rep efficiency, and data operations cost to justify expansion
- • Represent the voice of the customer to Product, Marketing, and Sales teams by surfacing patterns across your portfolio, not just individual requests
- • Collaborate with Implementation Services to ensure the "why they bought" and intelligence architecture are captured at onboarding and carried through the full lifecycle
- • Partner with CS Engineering on technical configuration or custom agent architecture needs, knowing when to escalate and how to stay informed
- • Operate within a framework while contributing to its evolution in a fast-moving environment where the playbook is still being built
🎯 Requirements
- • 5–8 years of experience in Customer Success, Strategic Account Management, or management consulting within a SaaS environment with a portfolio of named Enterprise accounts
- • Proven track record of owning and delivering real retention and expansion outcomes, not just supporting them
- • Disciplined approach to documentation and execution, prioritizing systems over memory
- • Ability to interpret product usage data and turn signals into actionable, account-specific recommendations
- • Technical fluency to navigate data models, understand API integrations conceptually, and discuss configuration trade-offs with technical champions
- • Demonstrated history of becoming a product expert at previous companies, capable of teaching and consulting on platform usage
- • Understanding of modern GTM team structures (reps, RevOps, GTM engineers) and ability to adapt consulting style accordingly
- • Working familiarity with AI-assisted workflows, agentic tooling, or data automation
- • Experience with Rocketlane, Vitally, or similar CS platforms
- • Salesforce fluency required; Gong or equivalent call review experience preferred
🏖️ Benefits
- • Competitive base compensation between $170,000 and $210,000 plus equity ownership
- • 100% paid employee premiums for medical, dental, and vision insurance; 50% paid for dependents
- • Unlimited Paid Time Off
- • Paid Company Holidays
- • Work-from-home policy including laptop and home office support
- • Monthly Remote Stipend
- • 401(k) self-contribution option
- • Paid Family Leave
Skills & Technologies
Remote
Degree Required
About Common Room, Inc.
Common Room is a customer-intelligence platform that unifies product usage, community, and CRM data to give go-to-market teams real-time signals on user engagement, intent, and health. It ingests events from data warehouses, support systems, and social channels, then applies identity resolution and scoring to surface high-value accounts and champions. Teams use its workflows to automate outreach, measure pipeline influence, and prevent churn. Founded in 2020 by former Microsoft, Stripe, and Atlassian engineers, the company targets B2B SaaS vendors seeking to turn community activity into revenue through unified community-led growth operations.
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