Customer Success Manager

Altura Inc.

Job Overview

Location

Amsterdam HQ

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager at Altura Inc., you will play a crucial role in ensuring the success, satisfaction, and growth of enterprise customers by building strong relationships, understanding their needs, and driving value through the company’s AI-powered bid management platform.
• Day to day, you will engage with customers post-sales handover, conduct needs analyses, onboard new users, identify upsell opportunities, advocate for customer satisfaction, develop deep product knowledge, and serve as a feedback bridge to the product team while helping refine customer success playbooks.
• Altura is an ambitious SaaS startup transforming bid management through AI workflows and enterprise-grade collaboration tools, helping commercial teams win complex tenders faster and turn bid processes into strategic advantages with fresh funding and a fast-growing team.
• In this role, you will develop expertise in enterprise customer success, AI-driven SaaS platforms, cross-functional collaboration, and strategic account growth, while contributing to scalable processes and gaining visibility into product innovation and go-to-market strategy.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, or a related field
• At least 2 years of experience in Customer Success, Bid Management, or other relevant commercial roles
• Excellent communication, interpersonal, and presentation skills in both Dutch and English
• Proven track record managing multiple stakeholders and driving customer success
• Ability to collaborate effectively with cross-functional teams
• Results-driven mindset with a focus on exceeding customer expectations

🏖️ Benefits

• Competitive salary and Virtual Stock Units (VSUs)
• 26 vacation days per year
• Hybrid work model: 3 days per week in the Amsterdam office
• Access to all necessary tools and tech stack
• Budget for courses and learning of your choice
• Company-provided MacBook
• Flexible working hours with trust-based time management
• Team events including go-karting and bowling

Skills & Technologies

Hybrid

Degree Required

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Altura Inc.

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About Altura Inc.

Altura provides a developer platform for integrating NFTs and blockchain assets into games and applications. Its APIs and SDKs enable dynamic, programmable NFTs that can evolve in real time, supporting in-game economies across multiple blockchains. The company offers infrastructure for minting, trading, and managing digital assets, targeting game studios and consumer apps seeking Web3 integration without deep blockchain expertise. Founded in 2021, Altura is headquartered in New York and serves clients globally.

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