Job Overview
Location
Austin, TX
Job Type
Full-time
Category
Software Engineering
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Own end-to-end relationships with freight customers, serving as a trusted advisor throughout the entire customer lifecycle from onboarding to retention.
- • Drive customer onboarding, engagement, adoption, and retention specifically within the freight vertical, ensuring seamless integration of Mudflap’s payment products into customer workflows.
- • Partner closely with Sales, Product, Operations, and Support teams to deliver a unified and frictionless customer experience across departments.
- • Identify customer pain points, operational gaps, and growth opportunities within the freight industry, translating insights into scalable processes and solutions.
- • Develop, refine, and document onboarding processes, success playbooks, and customer engagement strategies as the freight vertical scales.
- • Monitor customer health metrics, usage patterns, and retention rates to proactively address risks and reduce churn.
- • Advocate for freight customers internally by influencing product roadmaps and operational improvements based on direct customer feedback and data.
- • Help establish scalable systems and operational foundations to support long-term growth in a new business vertical within a fast-growing startup.
- • Serve as a key liaison between customers and internal teams, ensuring customer needs are clearly communicated and prioritized in product and operational decisions.
- • Maintain a deep understanding of freight workflows, industry challenges, and customer needs to deliver tailored solutions and strategic guidance.
- • Use a data-driven approach to manage customer outcomes, measure success, and continuously optimize customer success initiatives.
- • Contribute to building a high-performing, customer-obsessed culture by embodying Mudflap’s core values: Be Customer Obsessed, Make it Count, Find a Way, Sweat the Details, and Be Curious.
- • Work in a hybrid model based in Austin, TX, balancing in-office collaboration with remote work to support team alignment and customer engagement.
- • Participate in company-wide initiatives including the annual Mudfest offsite event and other team-building activities.
- • Leverage experience in logistics, transportation, or supply chain to enhance customer success strategies and improve product-market fit for freight customers.
🎯 Requirements
- • 4–7+ years of experience in Customer Success, Account Management, Operations, Logistics, or related customer-facing roles
- • Experience working within freight, transportation, logistics, trucking, or supply chain industries strongly preferred
- • Strong relationship-building and communication skills with the ability to influence across teams and customer stakeholders
- • Proven ability to manage complex customer relationships and drive measurable customer outcomes
- • Strategic and operational mindset with comfort navigating ambiguity and building processes from the ground up
- • Data-driven approach to customer management and problem solving
🏖️ Benefits
- • Competitive salary and equity in a high-growth startup
- • Multiple health benefit options
- • Responsible Time Off
- • 401(k) matching
- • Opportunities and support for major career growth
- • Annual Company offsite event (Mudfest!)
Skills & Technologies
About Mudflap Inc.
Mudflap Inc. operates a mobile application that enables owner-operator truck drivers and small fleets to save on fuel at over 1,500 independent truck stops across the United States. Users reserve discounted fuel through the app, then pay instantly via mobile without needing fleet cards or credit checks. The company partners with fuel retailers to offer lower prices and earns revenue through merchant fees and data services. Founded in 2017 and headquartered in San Francisco, the platform also provides analytics and loyalty rewards to improve fuel purchasing efficiency for small trucking businesses.
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