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Job Overview
Location
Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
November 11, 2025
Full Job Description
đź“‹ Description
- • Own the entire post-sale journey for Revio’s creator, coach, and seller customers—onboarding, adoption, expansion, and renewal—so revenue never leaks and every user becomes a vocal advocate.
- • Run a high-velocity playbook: within the first 30 days you’ll map each customer’s business model, configure their Revio workspace, and deliver a tailored 90-day success plan that ties product usage directly to their revenue goals.
- • Monitor health scores daily; when an account dips below green you jump on a loom, Slack, or Zoom within hours, diagnose the friction, and prescribe a fix that turns risk into expansion.
- • Translate customer pain into product gold: log every feature request, churn reason, and win story in Notion, then pitch the product team weekly so the roadmap reflects real-world ROI.
- • Build and iterate playbooks, templates, and automations in HubSpot, ChurnZero, and Zapier to cut onboarding time by 40 % and free yourself for strategic, high-touch moments.
- • Run quarterly business reviews (QBRs) that feel like board meetings—data-rich, story-driven, and ending with a signed expansion order or glowing testimonial.
- • Collaborate with Sales to co-pilot enterprise deals, ensuring promises made in the funnel become measurable outcomes in the first 90 days.
- • Evangelize Revio inside customer communities—host live workshops, drop viral Twitter threads, and speak on podcasts—turning your book of business into a marketing engine.
- • Report on net revenue retention (NRR), logo churn, and product-qualified leads (PQLs) every Monday to the leadership team; your dashboard is the single source of truth.
- • Live our core values: move at break-neck speed, make AI your co-pilot, and treat every customer dollar as if it were your own.
- • Travel (virtually or physically) up to 20 % to meet customers on their turf, capture content, and deepen relationships that Zoom alone can’t achieve.
- • Mentor junior CSMs and create a knowledge base so good that new hires ramp in half the time.
🎯 Requirements
- • 3+ years in a high-growth SaaS customer success, account management, or growth role with clear ownership of net revenue retention targets.
- • Proven track record of expanding accounts—referenceable stories of turning $10 k ARR customers into $100 k+ ARR within 12 months.
- • Fluent in modern CS tech stack: HubSpot, ChurnZero, Intercom, Zapier, and AI copilots; you automate the busywork so you can focus on strategy.
- • Exceptional written and verbal communication; you can deliver a persuasive QBR deck today and a viral Twitter thread tomorrow.
- • Nice-to-have: experience working with creators, coaches, or digital-product sellers and an intuition for their business models and KPIs.
🏖️ Benefits
- • 60 k–70 k on-target earnings with uncapped commission accelerators that reward over-achievement.
- • Fully remote culture—work from anywhere with a stipend for co-working or home-office upgrades.
- • Annual learning budget of $2,500 for courses, conferences, or coaching to keep your skills razor-sharp.
- • Unlimited PTO with a mandatory 3-week minimum so you return recharged and ready to sprint.
- • Stock options in every Martell Ventures portfolio company, giving you upside in the next category-defining unicorns.
Skills & Technologies
About Martell Growth Solutions LLC
Martell Growth Solutions LLC is a United States-based business development consultancy that designs and implements revenue acceleration programs for small and mid-market B2B companies. Services include fractional Chief Growth Officer engagements, demand generation strategy, sales process optimization, and marketing automation implementation. The firm blends data analytics with practical go-to-market execution to reduce customer acquisition cost and increase predictable recurring revenue for SaaS, professional services, and technology-enabled services clients across North America.
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