Job Overview
Location
Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
June 21, 2026
Full Job Description
đź“‹ Description
- • Serve as a strategic partner to nonprofit customers through outcome-focused, short-term engagements, helping them achieve fundraising and donor engagement goals using Givebutter’s platform.
- • Drive customer adoption, value realization, retention, and growth by leading discovery sessions, success planning, training, and strategic guidance tailored to each customer’s unique objectives.
- • Become a subject matter expert on Givebutter’s platform and effectively connect product capabilities to customer fundraising challenges, opportunities, and goals.
- • Utilize AI tools to enhance efficiency at scale—synthesizing customer context, drafting follow-ups, identifying risks, and uncovering patterns across accounts while maintaining strict data hygiene and sound judgment.
- • Proactively identify customer risks and opportunities using AI, customer data, and insights to guide timely, targeted interventions that improve outcomes.
- • Facilitate a blended model of customer engagement including 1:many webinars, automated touchpoints, and targeted 1:1 interactions to maximize reach and impact.
- • Partner cross-functionally with product, marketing, and support teams to advocate for customer needs and improve the overall customer experience.
- • Translate complex platform features into clear, actionable strategies for customers with varying levels of technical expertise, building confidence and momentum around fundraising initiatives.
- • Continuously test and iterate on new workflows that integrate AI to improve the speed, accuracy, and scalability of customer success activities.
- • Build trust quickly with nonprofit stakeholders and guide strategic conversations around fundraising best practices, donor engagement, and technology adoption.
- • Maintain a deep understanding of customer goals and diagnose obstacles preventing them from realizing value from Givebutter’s tools.
- • Contribute to the evolution of scaled customer success motions by sharing insights, refining processes, and helping standardize best practices across the team.
- • Support the broader mission of empowering changemakers by ensuring nonprofits maximize their impact through effective use of Givebutter’s free, transparent fundraising platform.
🎯 Requirements
- • 2-5 years of experience in Customer Success, Account Management, Consulting, Sales, or similar customer-facing roles.
- • Demonstrated ability to drive customer outcomes through strategic guidance, relationship management, and problem solving.
- • Experience managing multiple customer engagements in a pooled or scaled motion while working toward retention, growth, adoption, or business goals.
- • Strong communication, discovery, stakeholder management, and customer-facing presentation skills.
- • Experience facilitating trainings, workshops, webinars, or customer education programs.
🏖️ Benefits
- • Remote Work: Work remotely from one of 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville).
- • Health Insurance: Medical, Dental, and Vision insurance covered 100% for employees, plus HSA and FSA accounts.
- • 401k: 3% company match for all eligible employees.
- • Flexible PTO: Uncapped vacation days with company-recognized holidays.
- • Wellness Week: One paid week off each summer for team-wide rest and recharge.
- • Home Office Stipend: Company-sponsored expenses for high-quality laptops, monitors, and modern technology.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Givebutter Inc.
Givebutter Inc. operates a cloud fundraising platform for nonprofits, schools, and community groups, combining online donation forms, peer-to-peer campaigns, ticketing, and CRM tools. It offers transparent pricing through optional donor tips, native livestreaming, text-to-give, and integrations with Stripe and QuickBooks. Organizations use it to collect recurring gifts, sell event tickets, and manage donor data from one dashboard, while donors can track impact via social feeds and real-time progress bars. Founded in 2016 and headquartered in Washington, D.C., the venture-backed company serves thousands of U.S. charities and has processed over $1 billion in donations.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Promise Holdings, Inc.
3 months ago
Lakera AI GmbH
5 months ago
Horizon Industries, Limited
4 months ago
Foxglove Technologies, Inc.
9 months ago