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Deployment Strategist

Promise Holdings, Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• As a Deployment Strategist at Promise Holdings, Inc., you will be on the front lines of impact, owning outcomes rather than tasks by working directly with government and utility partners to understand their operations, pain points, and goals, then translating those insights into scalable solutions that drive measurable results in adoption, efficiency, revenue impact, and customer success.
• You will build real solutions by partnering with Forward Deployed Engineers to design and deliver systems that integrate seamlessly into customer workflows, own outcomes from implementation through renewal and expansion, deeply understand customer problems by getting into the weeds of their operations and data, drive value and growth through actionable plans that boost adoption and efficiency, turn field insights into innovation by influencing product direction, operate with intensity by anticipating problems and tackling ambiguity, and communicate with conviction to build trusted relationships across all levels of customer organizations.
• Promise Holdings, Inc. is a mission-driven GovTech company modernizing how government agencies and utilities support people in financial difficulty, backed by over $50 million in funding from top investors including Reid Hoffman, Howard Schultz, and Y Combinator, and recognized as one of Fast Company's 'World's Most Innovative Companies of 2022' and Y Combinator’s #1 GovTech startup, with a team comprising experts from Palantir, Google, Stripe, and esteemed government leaders.
• In this role, you will develop deep expertise in public sector technology deployment, strengthen your ability to translate complex operational challenges into scalable technical solutions, grow your strategic and analytical skills in driving customer outcomes and revenue impact, and gain experience influencing product strategy from real-world field insights while contributing to meaningful change in how vulnerable populations access essential services.

🎯 Requirements

• 5+ years of experience driving real outcomes in consulting, strategy, implementation, or customer success, ideally in SaaS, fintech, or govtech environments
• Builder’s mindset with the ability to thrive in ambiguity, move quickly, and focus on building systems that work effectively in real-world settings
• Strong analytical horsepower, including fluency in data, financial models, and metrics that define success, used to guide decision-making and demonstrate impact

🏖️ Benefits

• 100% paid health coverage for employees
• Generous PTO and sick leave policies supporting work-life balance and well-being
• Hybrid work model with in-office collaboration valued at least 3 days a week, combined with flexibility to meet individual needs
• Company retreats and opportunities to travel to see the direct impact of your work on customer communities
• Lunch, snacks, and coffee provided in the office to support daily comfort and team connection

Skills & Technologies

Hybrid

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Promise Holdings, Inc.

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About Promise Holdings, Inc.

Promise Holdings provides cloud-based payment technology and financial services for government agencies, utilities, and other large billers. The platform integrates with existing systems to offer flexible payment plans, automated reminders, and mobile-friendly checkout, aiming to reduce delinquencies and improve collection rates. Founded in 2017 and headquartered in San Francisco, the company serves clients such as PG&E, the City of Los Angeles, and Atlanta’s Department of Watershed Management.

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