Job Overview
Location
London (Hybrid)
Job Type
Full-time
Category
Product Management
Date Posted
June 24, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary strategic partner and advocate for enterprise customers across EMEA, ensuring they maximize value from the BetterUp Human Transformation Platform.
- • Build and expand executive sponsorship by cultivating relationships with program sponsors, C-suite leaders, and operational stakeholders at Fortune 1000 companies.
- • Partner with Account Management, Solutions Design, and Delivery teams to drive platform adoption, align BetterUp’s offerings with customer business goals, and strengthen the case for renewals and expansions.
- • Develop and deliver value-based business recommendations that connect BetterUp’s solutions to customer-specific challenges, outcomes, and internal narratives.
- • Proactively monitor account health metrics—including adoption rates, stakeholder alignment, and risk indicators—to prevent churn and enable timely interventions.
- • Design and maintain a personal operating rhythm to track milestones, risks, and value realization across a portfolio of enterprise accounts.
- • Lead cross-functional execution of customer-centric projects and customizations, ensuring scoped timelines, clear deliverables, and on-time delivery.
- • Create and maintain structured documentation of project plans, decisions, risks, and milestones to ensure transparency and consistency across all customer engagements.
- • Coordinate delivery teams to align resources, sequence workstreams, and meet commitments while balancing ROI, scalability, and time-to-market.
- • Communicate clearly and credibly with executive-level stakeholders (VP and C-suite), providing real-time updates on program status, outcomes, and risks in an audience-appropriate manner.
- • Manage communication triage and cascading during incidents, ensuring alignment between internal teams and customer stakeholders.
- • Escalate critical issues to leadership appropriately and position Account Managers for expansion opportunities ahead of renewal periods.
- • Contribute to the evolution of BetterUp’s product functionality, marketing materials, and internal/customer best practices based on frontline insights.
- • Travel to client sites a minimum of 20% of the time for in-person engagements and strategic workshops.
- • Act as a key pipeline for advancement into the Client Delivery Director role, which leads end-to-end delivery for the company’s largest and most complex enterprise deployments.
- • Operate within a hybrid work model requiring a minimum of two days per week (or eight days per month) in the London office hub.
🎯 Requirements
- • 5+ years of software and/or service delivery experience (execution and/or leadership)
- • 5+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery)
- • Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)
- • Influencing and working cross-functionally, independently navigating complex organizations
- • Strong program/project management skills (Scrum/Agile a plus)
- • Ability to identify early warning signals of risk and drive proactive remediation
🏖️ Benefits
- • Annual leave: Flexible time off with a guideline of 25 days + 8 UK public holidays
- • Generous employer pension contribution
- • Private Medical Insurance Option
- • Access to BetterUp coaching for you and a friend/family member
- • Hybrid work model with minimum 2 days per week in London office
- • Free lunch on Tuesdays and Thursdays, plus daily snacks and beverages
- • 4 Inner Work Days, 5 Volunteer Days, and company-wide Summer & Winter shutdowns
- • Annual stipend for professional growth and learning
- • Year-round charitable donation made on your behalf
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About BetterUp, Inc.
BetterUp is a San Francisco-based human transformation company that provides a mobile coaching and development platform combining behavioral science, AI, and certified coaches. Its offerings include one-to-one coaching, group sessions, and digital content focused on leadership development, well-being, diversity, and performance for individuals, teams, and large enterprises. The company serves Fortune 1000 clients and government agencies, measuring behavioral change through analytics and longitudinal research. Founded in 2013, BetterUp operates globally with offices across North America and Europe, delivering scalable coaching programs designed to improve engagement, resilience, and organizational culture.
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