Customer Success Manager - Guided US Central

n8n GmbH

Job Overview

Location

Texas

Job Type

Full-time

Full Job Description

📋 Description

• The AI orchestration of your wildest imagination.
• n8n is the open workflow orchestration platform built for the new era of AI.
• We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits.
• Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
• As a Customer Success Manager for our Guided segment, you will serve as the primary post-sales partner for a portfolio of approximately 30 enterprise accounts across the US Central region, guiding customers from onboarding through scaled adoption and long-term expansion.
• You’ll run a strong operating cadence across customer engagements — including kickoffs, success planning, executive business reviews, adoption reviews, and renewals — helping customers translate product usage into measurable business outcomes and clear ROI.
• You will proactively manage customer health, identify risks before they become blockers, and drive resolution across technical and business stakeholders.
• In addition, you’ll help design scalable playbooks and programs that improve customer outcomes across the broader customer base.
• Working closely with Support, Solutions Engineering, Product, and Sales, you’ll turn technical success into durable revenue growth by driving adoption, renewals, and expansion opportunities that contribute to strong enterprise net revenue retention.
• Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal.
• Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes.
• Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges.
• Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions.
• Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment.
• Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact.
• Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth.
• Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience.
• Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities.

🎯 Requirements

• ENTERPRISE CUSTOMER SUCCESS EXPERIENCE
• You’ve managed a portfolio of enterprise SaaS customers and can confidently run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end.
• VALUE & OUTCOMES MINDSET
• You’re comfortable translating product usage into measurable business outcomes, ROI, and executive-ready narratives.
• TECHNICAL FLUENCY
• You can engage credibly with IT and engineering stakeholders across topics like APIs, integrations, authentication, environments, and automation architecture — and know when to escalate.
• COMMERCIAL ACUMEN
• You’ve supported renewals and expansion opportunities (upsell/cross-sell), with a track record of driving retention and growth outcomes.
• OPERATIONAL RIGOR
• You run a structured operating cadence, manage competing priorities effectively, and keep stakeholders aligned with strong follow-through.
• CLEAR, HIGH-TRUST COMMUNICATION
• You communicate clearly with both technical builders and executive stakeholders, and you’re known for building durable customer relationships.
• CROSS-FUNCTIONAL LEADERSHIP
• You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the customer journey.
• BUILDER MINDSET IN AMBIGUITY
• You thrive in fast-moving environments, take ownership, and enjoy building processes as the company scales.

🏖️ Benefits

• Competitive compensation
• Ownership
• Work/life balance
• Health & wellness
• Future planning
• Financial security
• Career growth
• A passionate team
• Remote-first
• Giving back
• AI enablement
• Transparency

Skills & Technologies

GitHub

Design

Remote

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n8n GmbH

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About n8n GmbH

n8n GmbH provides open-source workflow automation software that enables technical teams to connect applications and APIs without writing extensive code. The Berlin-based company offers a fair-code licensed platform for building, deploying and monitoring integrations, ETL pipelines and business processes. It combines visual node-based editing with JavaScript flexibility, supports hundreds of pre-built integrations, and can be self-hosted or used via cloud. Founded in 2019, n8n serves developers, IT departments and digital agencies seeking cost-effective alternatives to proprietary automation tools.

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